nikitha Jostin
@nikithajostin
Experienced technical support engineer specializing in laptop hardware and customer-focused troubleshooting.
What I'm looking for
I am an experienced technical support engineer with hands-on expertise in ThinkPad laptop hardware, remote troubleshooting, and operational coordination. Over two years I have delivered timely resolutions, monitored ticketflow, analyzed root causes, and driven warranty-cost and quality metrics to improve service outcomes.
I combine technical PCB knowledge and MS Office skills with strong communication, leadership and team-management experience, having acted as a focal dispatcher and floor coordinator to improve TAT and customer satisfaction. I am eager to learn new technologies and contribute operational improvements in a customer-centric technical support or hardware engineering role.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Concentrix India Private Limited
Nov 2020 - Nov 2022 (2 years)
Provided technical support for ThinkPad laptops, resolving hardware/software issues via phone, email and remote sessions; monitored tickets, performed root-cause analysis and drove warranty cost metrics to improve RDR and PPD.
Served as ThinkPad laptop engineer and coordinator, diagnosing hardware faults, coordinating repairs and dispatch, and ensuring timely resolution to meet SLAs and customer satisfaction targets.
Education
Degrees, certifications, and relevant coursework
SJES Institute of Electronics & Polytechnic
Diploma, Electronics
Grade: 75%
Completed a Diploma in Electronics and Polytechnic with 75% in 2019.
Shastri Memorial English Schools
SSLC, Secondary Education
Grade: 70%
Activities and societies: Participated in drills, march pasts, volunteering events; served as School Vice-Captain for four years.
Completed SSLC (Secondary School Leaving Certificate) with 70% in 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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