Srijiti Dey
@srijitidey
Detail-oriented support professional with 3+ years improving operations, quality, and customer outcomes.
IndiaWhat I'm looking for
I am a detail-oriented Support Associate with over three years' experience at Amazon and OYO, focused on root cause analysis, quality auditing, and process improvement. I consistently resolved high volumes of support queries and delivered actionable performance insights that improved operations.
At Amazon I resolved 100+ seller queries weekly, analyzed team performance metrics, and mentored over 10 new hires to increase onboarding efficiency by 20%. At OYO I led operational oversight and audits across multiple properties, conducted trainings, and coordinated cross-functional issue resolution to maintain guest satisfaction.
I bring strong communication skills, experience with SOP development, operational analytics, CRM and support tools, and a track record of driving measurable improvements in fast-paced environments. I am motivated to join teams where I can optimize processes, coach colleagues, and enhance customer and partner experience.
Experience
Work history, roles, and key accomplishments
Seller Support Associate
Amazon
May 2021 - Sep 2024 (3 years 4 months)
Resolved 100+ seller support queries weekly using SOPs and internal tools, conducted root cause analysis on escalations to identify process gaps, and analyzed team metrics to present insights that improved operations; mentored 10+ new hires increasing onboarding efficiency by 20%.
Operations Lead – Quality & Guest Experience
Oyo Rooms
Nov 2019 - Jan 2020 (2 months)
Led operational oversight and audits for multiple hotels across the Andaman & Nicobar Islands, conducted training on SOPs and guest experience, coordinated with owners and departments to resolve issues and ensure consistent guest satisfaction.
Six Sigma Quality Auditor
Oyo Rooms
Aug 2019 - Oct 2019 (2 months)
Conducted quality audits and process evaluations across partner hotels, delivered training on SOPs and operational best practices, and supported onboarding and upskilling of operational staff.
Education
Degrees, certifications, and relevant coursework
IUIndira Gandhi National Open University
B.Sc in Hotel & Hospitality Administration, Hospitality Administration
Completed courses through IGNOU related to hospitality administration and operational training.
White Belt Institute of Hotel Management
Six Sigma White Belt, Quality Auditing / Process Training
Undertook White Belt training in Six Sigma quality auditing and process training.
QMS, Salt Lake
QMS Training, Quality Management
Completed QMS-related training in Salt Lake focused on quality management systems.
ISC / ICSE
ISC / ICSE, Secondary Education
Completed secondary education under ISC/ICSE curriculum.
Institute of Hotel Management, Kolkata
Bachelor of Hotel Management (BHM) / B.Sc in Hotel & Hospitality Administration, Hotel Management
Completed professional hospitality training at the Institute of Hotel Management, focusing on hotel operations and guest services.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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