Senior Solutions Consultant

Job Description

Job Description

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must have demonstrated success selling to Enterprise and/or Mid Market executives, and convincing C-level and director level executives of the technical merits and business value of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our sales Account Executives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via virtual meeting.

Requirements

• 5+ years of Mid Market/Enterprise software selling experience

• Experience mapping RFI/RFP requirements to software solutions

• Excellent interpersonal, communication, persuasion, presentation, and writing skills

• Strong skills in discovery, overcoming objections, and identifying risk

• Experience scoping, managing and executing customer pilots and Proofs of Concept, including defining and measuring success criteria and timelines

• Knowledge in web / scripting technologies, HTML, CSS, JavaScript, prompt engineering, and SaaS applications

• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution

• Outstanding solution scoping abilities, using our existing solution and influencing new product development

• Understanding of emerging AI technologies (e.g., MCP) and the ability to learn new product functionality quickly, while maintaining a focus on the business impact of new rollouts

• Experience with LLMs such as ChatGPT and Gemini, and uses where appropriate in daily motions

• Customer-first approach to selling, including working through conflict with internal and external teams

• Obvious passion and focus on developing interpersonal relationships

• Intellectual curiosity

• Growth mindset

• Bachelor’s degree or equivalent experience

• Must be willing to travel up to 40%

Other desirable skills

• Experience in contact center environments or selling contact center solutions

• Vertical industry expertise (e.g., Retail, Financial Services, Healthcare)

• Previous consulting experience in implementing enterprise class software solutions

• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management

• Experience developing or selling Artificial Intelligence solutions

• Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.