LiveChat

LiveChat is a company that provides customer service software, specializing in live chat, help desk, chatbot, and web analytics solutions. Founded in 2002 in Wrocław, Poland, the company, now operating under the name Text SA, aims to help businesses communicate more effectively with their customers online. LiveChat's core product is a real-time chat tool that enables website visitors to connect instantly with customer support agents. This facilitates immediate assistance, lead generation, and can help in increasing online sales.

The company's history dates back to a desire to reshape online communication between businesses and their customers. Initially starting as an enterprise-focused tool, LiveChat pivoted to a Software-as-a-Service (SaaS) model, a move that proved crucial during the 2008/9 financial crisis. Over the years, LiveChat has expanded its offerings to include a suite of products designed to manage various aspects of customer service. These include ChatBot, an all-in-one platform for building and launching conversational chatbots without coding; HelpDesk, a system for managing customer inquiries via tickets; and KnowledgeBase, a tool for creating and sharing informational resources with customers and employees. The company emphasizes creating a great product and sharing knowledge about growth and customer relations. LiveChat has grown significantly, supporting tens of thousands of customers across numerous countries and integrating with a wide array of platforms and services. The company went public on the Warsaw Stock Exchange in 2014. In 2023, LiveChat Software rebranded to Text SA to reflect its broader focus on artificial intelligence and e-commerce solutions. Despite its growth and evolution, the company maintains a focus on customer happiness and product usability.