Senior Software Engineer - Mobile Shared Services

Job Description

As a Senior Software Engineer at Zendesk, you'll be an integral leader in our Mobile Services engineering teams, shaping the future of our backend services that support groundbreaking mobile products. Your engineering expertise will help ensure that our mobile SDKs & Web Widget remain top-tier assets utilized by leading apps across various industries.

In Zendesk, we value the people that create our great products, and encourage each other to grow and innovate. We offer our employees a competitive benefits package & ensure relevant opportunities for professional growth and performance in a diverse and inclusive environment. Zendesk also believes in the importance of a healthy work-life balance and offers ample flexibility & full parental leave.

What you’ll be doing:

• Architect reliable, secure, and scalable backend systems.

• Spearhead complex projects and guide technical strategy alignment with business objectives.

• Provide technical leadership, mentorship, and professional development guidance to engineers at all levels.

• Stay abreast of current trends and best practices in the technology underlying our services and related technologies, leading innovation initiatives.

• Participate in code reviews and engage in pair programming sessions with peers to maintain high code quality.

• Collaborate with team members to troubleshoot and fix defects.

• Contribute to technical documentation and specifications.

• Lead and manage the entire lifecycle of features, from conception through deployment, performance tuning, and maintenance.

• Collaborate with the team on how best to work.

• Proactively identify areas of technical debt and inefficiency, propose and advocate for sustainable solutions, and implement strategies to prevent such issues in the future.

• Work with engineering leadership and your team to foster a collaborative, cohesive and sustainable engineering environment.

• Actively participate in feature discovery, working closely with Product and engaging with upstream and downstream engineering teams.

• Lead by example in taking responsibility for all levels of testing, including setting up best practices for unit, integration, system, and acceptance testing, ensuring the highest quality of the codebase.

What you bring to the role

Required experience:

• Understanding and familiarity with crafting and working with backend technologies.

• Experience with Scala, Ruby on Rails and event driven architectures.

• Experience with Ruby on Rails and a deep understanding of its ecosystem.

• Experience with designing and implementing service-oriented applications.

• Experience in relational database management systems and SQL.

• Ambition and high motivation to understand complex systems, focused on identifying and decomposing requirements.

• Excellent written and verbal communication skills. You can effectively express your point of view to others and just as importantly, actively listen to others ensuring a good discussion.

• Comfortable with picking up new technologies and languages.

• Exceptional debugging skills and a systematic approach to root cause analysis, enabling timely resolution of complex issues within the system.

Nice to have:

• Experience with TypeScript.

• Experience working with Datadog.

• Understanding of SLIs, SLOs & error budgets.

• Experience with k8s PODs & podded architecture.

• Experience with distributed monoliths & microservices architecture patterns.

Tech Stack

• Our services in Mobile Services are written in Ruby / Ruby On Rails, Scala & React. Further afield we work with teams with services written in TypeScript and Java.

• We rely on multiple data stores such as MySQL, Memcached, Redis, Kafka, DynamoDB.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.