Senior IT Solution Architect - GTM

Job Description

Who We're Looking For:

We are seeking a seasoned staff / principal level Solution Architect with deep expertise in Lead to Quote (L2Q) and Quote to Cash (Q2C) functional and technical areas. You will be a pivotal leader influencing high-level business decisions, while remaining connected to innovative technologies powering our GTM functions. You will accelerate enhancement of business value with an AI-first mindset through SaaS applications like Salesforce, Impartner, Seismic, Gong, Zuora, Adobe Experience Cloud, etc. ensuring solutions align with business goals and industry best practices.

What Your Day Will Look Like

• Lead the e2e solution architecture for Lead to Quote and Quote to Cash capabilities, covering areas such as account, lead, opportunity and partner relationship management, product catalog management, quoting, and sales engagement—with a focus on both seat-based and usage-based monetization models.

• Undergo deep, technical business process discovery and create trusted solutions

• Work closely with IT Delivery teams to manage scope, risks and issues during project lifecycle

• Drive the adoption of best practices and modernization of GTM processes, embedding AI and automation to optimize efficiency and business impact.

• Ensure architectural integrity, compliance, and alignment with strategic objectives while managing technical risks and dependencies.

• Provide mentorship and thought leadership across cross-functional teams to foster a culture of continuous improvement and innovation.

• Maintain awareness of industry trends and emerging technologies to proactively recommend and influence technology investments and roadmaps.

• Exceptional communication, documentation and presentation skills with ability to interact with senior management

Qualifications:

• 10+ years of experience in enterprise architecture, solution architecture, or a related role with a focus on GTM operations.

• Deep functional and technical knowledge in Lead to Quote and Quote to Cash solution areas including CRM, CPQ, billing and marketing systems.

• Proven experience with SaaS platforms such as Salesforce (Sales Cloud, CPQ, Tableau), Zuora, Impartner, Seismic, Gong, and Adobe Experience Cloud.

• Strong understanding of AI/ML applications in sales and revenue processes and the ability to leverage these technologies to drive business outcomes.

• Exceptional communication and stakeholder management skills, able to bridge business needs with technical solutions.

• Familiarity with cloud architecture, APIs, integration patterns, and modern microservices-based application design.

• Relevant Salesforce certifications - Salesforce Certified Technical Architect (CTA) – ideal but highly preferred, Salesforce Certified Application Architect, Salesforce Certified System Architect, Salesforce Certified Sales Cloud Consultant, Salesforce Certified CPQ Specialist

• TOGAF or equivalent enterprise architecture credentials are a plus.

• Ability to work in a fast-paced, ambiguous environment while driving clarity and results.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.