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ServiceNowSE

Senior Solution Architect - GTM

At ServiceNow, we make the world of work, work better for people.

ServiceNow

Employee count: 5000+

United States only

We’re not yesterday’s IT department—we’re Digital Technology.
At ServiceNow, we’re redefining IT with a focus on transformation, user experience, automation, and innovation. We’re committed to delivering delightful, secure experiences that accelerate our journey to become the defining enterprise software company of the 21st century.
Our Digital Technology (DT) team doesn’t just build for others—we use and showcase our own products to power transformation from within. In this role, you’ll play a key part in shaping the future of our GTM ecosystem.

Position Summary

We are seeking a highly motivated and experienced Senior Solution Architect who has a blend of strategic leadership and deep technical expertise to design and drive the architecture for our next-generation GTM solutions.

Key Responsibilities

  • Drive Architecture for complex initiatives across the Marketing, Sales, and Partner domains, especially in the lead-to-cash area.
  • Own and drive the architecture strategy, guiding L1–L3 solution design to ensure alignment with the product roadmap and business processes.
  • Collaborate with product managers, business stakeholders, enterprise architects, and engineering teams to translate business needs into scalable and compliant technology solutions.
  • Partner with cross-functional teams to ensure solutions align with industry best practices, compliance requirements, and ServiceNow’s platform strategy.
  • Define and enforce architectural standards and ensure solution integrity across programs.
  • Continuously assess emerging technologies and architecture trends to inform future-state architecture.
  • Lead architectural reviews, governance processes, and knowledge-sharing sessions across product and engineering teams.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
  • 12+ years of experience across solution architecture, software development, and enterprise systems. Or a Masters degree in a related field with 8+ years of experience; or PhD with 5 years of experience.
  • 5+ years of experience as a Solution Architect in Marketing, Sales, and Partner domains.
  • 5+ years of experience working with or implementing solutions on the ServiceNow platform is highly preferred.
  • Proven leadership experience in managing and developing architecture or technical teams.
  • Strong functional and technical knowledge in partner relationship management, lead management, opportunity management, quoting, contracting, and related processes.
  • Hands-on experience implementing complex sales motions and partner models.
  • Demonstrated ability to translate abstract business needs into well-structured system and process architectures.
  • Strong communication, stakeholder management, and influencing skills across all levels of the organization
  • Comfortable operating in fast-paced, ambiguous environments and driving clarity through structured thinking.

#DTjobs

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

United States +/- 0 hours

About ServiceNow

Learn more about ServiceNow and their company culture.

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At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity.

With 6,200+ customers, we serve ~80% of the Fortune 500. And we are on the 2020 list of FORTUNE World’s Admired Companies®. This is the future of work.

Who We Are

ServiceNow believes in the power of technology to reduce the complexity in our jobs and make work, work better for people.

What We Do

We transform old, manual ways of working into modern digital workflows. Employees and customers get what they need, when they need it—fast, simple, easy.

Careers

Want to ride a rocket ship? LinkedIn named us one of the top U.S. employers in 2019. Join a diverse, creative, fast-growing team that's changing how the world works.

Diversity, Inclusion and Belonging

ServiceNow embraces diversity, inclusion, and belonging as core to how we operate, how we recruit talent and develop our people, and how we create culture. We empower our employees to bring their best selves to work.

Leadership

“I believe ServiceNow has the potential to become one of the great enterprise software companies of this era.”
Bill McDermott, President and CEO

Employee benefits

Learn about the employee benefits and perks provided at ServiceNow.

View benefits

Learning and development budget

Learning and development stipend to grow your skills.

Paid parental leave

Generous family leave for all parents to support you and your family.

Volunteer opportunities

Paid volunteer time and matched donations for non profits that matter to you.

Retirement benefits

Generous 401(k) with matching and regional retirement plans to help you invest in your future.

View ServiceNow's employee benefits
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ServiceNow hiring Senior Solution Architect - GTM • Remote (Work from Home) | Himalayas