Director, Sales Strategy

Job Description

Zendesk helps companies build better relationships with their customers. We do this by focusing not only on our excellent products but also on building our outstanding teams. We are seeking a Director, Sales Strategy to lead our global efforts in transforming how Zendesk drives revenue growth and operational excellence.

What you’ll be doing:

• Set the vision and strategy for Sales Acceleration, designing initiatives that drive sustainable sales growth, productivity, and operational efficiency across the global organization.

• Lead and inspire a high-performing team, providing direction, mentorship, and development opportunities to maximize collective impact.

• Partner with executive leadership across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions to ensure alignment of go-to-market (GTM) priorities.

• Drive enterprise-level transformation, scaling sales processes, enablement, and tools to support global business expansion.

• Translate complex data and insights into board- and executive-level recommendations that shape sales strategies and investments.

• Champion adoption of best practices, methodologies, and technology that enhance sales effectiveness and customer engagement.

• Oversee cross-functional initiatives that integrate product, process, and enablement strategies into seamless execution across markets.

• Act as a trusted advisor to Sales and GTM leadership, influencing decision-making and ensuring operational alignment with long-term corporate objectives.

What you bring to the role:

• Bachelor’s degree required; MBA or advanced degree preferred.

• 7–10+ years of experience in SaaS sales strategy, management consulting, investment banking, or GTM leadership, with demonstrated success in leading large-scale strategic initiatives.

• Proven experience designing and executing GTM acceleration strategies that deliver measurable revenue impact.

• Strong track record in leading teams and managing cross-functional stakeholders at the executive level.

• Advanced analytical and strategic problem-solving skills, with the ability to synthesize insights into enterprise-wide action plans.

• Exceptional communication skills with experience presenting to C-suite and board-level audiences.

• Demonstrated ability to thrive in a high-growth, dynamic environment with a global footprint.

• A results-driven mindset with a strong bias for action and innovation.

• Fluency in English (reading, writing, and speaking).

Where you’ll work:

Fully Flexible: In this role, you’ll primarily work remotely with support from a dynamic and caring team. We provide the tools and experiences to stay connected even when apart. You’ll also have the option to join us at Zendesk workspaces or flex office spaces for collaboration, learning, or in-person meetings.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.