Consultant - Customer Engagement (GCC africa Remote)

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What We'll Bring:

What You'll Bring:

What you’ll bring: Job Description

• Bachelor’s degree/Diploma (NQFL6) or equivalent relevant work experience, preferably in the Financial Services industry
• BA/Project management skills
• Financial/Banking background
• Leading projects for the business
• Ability to coach and mentor new hires
• Excellent communication and interpersonal skills
• Internal and external customer facing experience
• Ability to translate technical and functional requirements and collaborate with technical counterparts
• Can explain technical concepts in layman's terms to a non-technical audience
• Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
• High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
• Familiarity working with data

We’d love to see:

• Experience in the credit reporting, financial services or direct marketing industry is preferred.
• Excellent interpersonal and communication skills
• ETL Knowledge
• Salesforce experience
• Attention to detail, ability to work in a fast-paced environment
• Well organized
• Data capturing skills
• Team player
• Project management skills
• Collaboration

Impact you’ll make: Additional Job Description

• Act as a sales support administrator
• Contribute to the full system lifecycle, from customer and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
• The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation.
• Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results.
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery
• Own and facilitate quality checking for all work requirements before sending out to the customer

Impact You'll Make:

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

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