Director, Operational Analytics

About the Role:

Grade Level (for internal use):

The Team:

The Director, Operational Analytics is a leadership role responsible for the development, implementation, and ongoing management of operational analytics initiatives within the Ratings APMO function. This leader will be a key driver in transforming the APMO into a data-driven organization, enhancing operational efficiency. This role directly supports the PMO Ops pillar of Enterprise PMO, contributing to overall PMO maturity and value delivery. The Director will focus on data collection, analysis, reporting, and the development of actionable insights to optimize APMO processes and performance. This role requires a strategic thinker with a strong analytical background and demonstrated ability to influence stakeholders at all levels.

Responsibilities:

• Strategy and Roadmap: Develop and execute a comprehensive operational analytics strategy and roadmap aligned with Enterprise PMO Ops pillar objectives and overall S&P Global Ratings strategic priorities. This includes identifying key performance indicators and defining measurement frameworks.
• Data Governance and Infrastructure: Collaborate with IT and Data Governance teams to ensure the availability, quality, and integrity of data used for APMO analytics. Define and maintain key data metrics and reporting standards, advocating for data improvements where necessary.
• Performance Reporting and Dashboards: Design, develop, and maintain robust performance dashboards and reports to monitor key APMO metrics. Utilize visualization tools to communicate insights effectively to senior leadership.
• Process Improvement: Identify opportunities for process improvement based on data analysis. In collaboration with the Head of Agile Practices, lead efforts to optimize APMO processes, eliminate bottlenecks, and improve efficiency, while demonstrating and communicating measurable results.
• Predictive Analytics and Forecasting: Explore and implement predictive analytics techniques to forecast initiative outcomes, identify potential risks, and optimize resource allocation. Develop models to proactively identify and mitigate potential challenges to initiatives.
• Stakeholder Management: Build strong relationships with key stakeholders across Ratings and Enterprise to understand their analytics needs and deliver tailored solutions. Influence decision-making through data-driven insights.
• Tool Evaluation and Implementation: Evaluate and recommend new analytics tools and technologies to enhance APMO capabilities. Oversee the implementation and adoption of these tools, ensuring successful integration with existing systems.
• Documentation and Training: Develop and maintain comprehensive documentation of analytics processes, methodologies, and reporting standards. Provide training to APMO staff on analytics tools and techniques.
• Ad-Hoc Analysis: Conduct ad-hoc data analysis to support strategic decision-making and address specific business questions.

What We're Looking for:

Basic Required Qualifications:

• Bachelor's degree in Analytics, Data Science, Business Administration, Statistics, or related field, or equivalent combination of education and experience

• 12+ years of progressive professional experience with at least 3 years in leadership positions

• Proven expertise in data visualization and business intelligence platforms such as Tableau, Power BI, or Qlik Sense

• Strong proficiency in statistical analysis and data manipulation tools, including SQL, Python, R, or similar programming languages

• Demonstrated experience in developing and implementing analytics strategies and roadmaps in enterprise environments

• Excellent stakeholder management and communication skills with the ability to influence senior leadership through data-driven insights

Preferred Qualifications:

• Master's degree in Analytics, Data Science, Business Administration, Statistics, or related field

• Experience in financial services, ratings agencies, or project management office (PMO) environments

• Knowledge of predictive analytics and machine learning techniques with experience in forecasting and risk modeling

• Familiarity with data governance frameworks and experience working with enterprise data management teams to ensure data quality and integrity

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $185,000 to $225,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.

S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit www.spglobal.com/ratings

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.

Recruitment Fraud Alert:

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: Know Your Rights: Workplace discrimination is illegal