Payroll Client Services Coordinator

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Client Services Coordinator, joining our Payroll & Benefits Client Services team.

Our ambition is to provide the best end to end customer experience. Working closely with our clients and several team, you will be in charge of addressing all potential companies and employees issues related to Payroll.

What you bring

• 2+ years customer service experience
  • Experience with chat support is considered a big plus
• Problem-solving abilities with great communications skills.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Naturally persistent, kind and patient.
• You have a strong interest in payroll.
• You have experience working with Zendesk, Slack and Notion.
• Writes and speaks fluent English.
• It's not required to have experience working remotely or async, but considered a plus.

Key Responsibilities

• Act as a primary point of contact for all questions or issues related to employees payroll runs.
• Provide companies and employees with support on all Payroll related questions and address their potential issues via email tickets, live chats and video calls.
• Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.

Practicals

• You'll report to: Manager, Payroll Client Services
• Team: Payroll
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; You need to be in Cerntal or South America to apply Because the team needs coverage in that timezone, and we do not encourage unhealthy work hours.
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $19,500 USD - $28,823 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. (async) Profile review
2. Interview with recruiter
3. Interview with Hiring Manager
4. Interview with Senior Manager, Payroll Client Services
5. (async) Offer
6. Employment Verification Check

Benefits

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.