Senior Product Manager (Must be located in the East Coast, United States)

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.

Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We seek an innovative, design-focused, growth-focused product manager who can join our team and help make PolyAI the best conversational AI platform.

In this role, you will guide roadmap planning for our user-facing products, and oversee go-to-market activities for new products and features in the portfolio. You will be up to speed on the market landscape in order to articulate a market-differentiated product experience that addresses the sophisticated needs of our customer base. You will need to influence peers on new product introductions, run the operational practices, and oversee execution for your product areas.

Salary range for this role: $150,000 - $175,000

Responsibilities

• You will deconstruct complex problems by utilizing your product and technical depth
• You will drive product features for your product area from concept to launch and successful iteration in a fast-paced customer experience-obsessed organization
• You will create product specs to crisply narrate problems, identify requirements, set goals, and define success metrics to help design and engineering teams build the solution
• You will ensure that designers and engineers deeply understand customer pain and can test their ideas rapidly
• You will find a way to get the data you need and whip it into an insightful story with no help. You know how to use this data to make decisions without getting stuck in analysis paralysis
• You will support our deployment team by helping productize the features to add customer value quickly
• You will be technically proficient; you can have an intelligent technical conversation with your engineering team. You have collaborated with engineers in understanding and supporting the development of the technical architecture of the products you have built.
• You will coordinate cross-functionally with deployment teams, go-to-market teams, and other key stakeholders across the company
• You will be strategic; you can ingest the product vision, and strategy, and draft a roadmap that your team and the business will rally behind

Requirements

• The ideal candidate will demonstrate characteristics and experiences to include:
• BS or equivalent degree in Computer Science, MIS or equivalent is required. Additionally, an MBA, MS, or equivalent degree is preferred.
• 5+ years of experience in product management, business strategy role
• Experience working 0-1 with data & analytics products
• Participation in launching complex products and features to market and growing them
• An entrepreneurial spirit with an ability to operate successfully in a rapid growth environment. Not afraid to fail; brings a mentality of rapid innovation and the desire to attain big goals.
• High level of self-training and self-drive. High integrity, principles, and ethics
• Excellent team-building, interpersonal, and relationship management skills

Benefits

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 20 days vacation + 10 public holidays + paid sick leave

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status