Philippines onlyAbout Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
Our client is a fast-growing IT service provider. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you’re looking for a chance to grow and thrive on technical challenges to solve, we’re your dream come true.
About the Role
The Junior Technical Project Manager plays a key support role in ensuring a seamless customer experience through effective coordination, data management, and communication. This position assists with Quarterly Business Review (QBR) preparation and follow-up by gathering, organizing, and analyzing client data and reports, preparing presentations, and tracking action items.
The Junior Technical Project Manager also manages meeting and calendar logistics, ensuring timely scheduling, preparation, and communication between clients and internal teams. In addition, this role provides project and task support by assisting with small client requests, maintaining documentation and trackers, and ensuring accuracy in all data entry. This person will also support CRM and outreach efforts by maintaining up-to-date client records, managing follow-ups, and assisting with client communications through platforms such as HubSpot.
What You’ll Do
QBR (Quarterly Business Review) Preparation & Follow-Up
● Pull, organize, and analyze data and reports, including Halo tickets, O365 usage, hardware inventories, license audits, and invoices
● Prepare and clean up data in Excel for reporting and presentation
● Draft initial QBR slide decks and capture action items during meetings
● Track and follow up on post-meeting tasks and deliverables
Meeting & Calendar Management
● Schedule QBRs, client meetings, and internal preparation sessions
● Manage Technical Account Manager (TAM) calendars to ensure timely preparation and execution
● Send meeting invites, reminders, and follow-up communications
● Coordinate logistics to ensure meetings are organized and productive
Project & Task Support
● Assist with small client requests, such as scoped quotes and time & materials (T&M) project tasks
● Update and maintain trackers, documentation, and notes within systems like ITGlue and Halo CRM
● Perform accurate and timely data entry to support project tracking and client records
CRM & Outreach Support
● Utilize HubSpot (or similar CRM systems) to support TAM communications and client engagement
● Manage outreach tasks, client follow-ups, and contact updates
● Ensure client records, notes, and communication logs remain accurate and up to date
General Support
● Collaborate with internal teams to ensure client expectations are met and communication remains consistent
● Proactively identify opportunities to streamline processes and improve reporting accuracy
● Maintain a professional and customer-focused approach in all interactions
Requirements
What You Bring
● Bachelor’s degree in Business, Marketing, Information Technology, or a related field preferred
● 1–2 years of experience in account management, client services, project coordination, or a similar role
● Proficient in Microsoft Excel, Word, and PowerPoint
● Familiarity with CRM platforms, ticketing systems, and IT documentation tools (e.g., Halo CRM, ITGlue)
● Basic understanding of IT systems, software, and hardware preferred
● Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously
● Excellent verbal and written communication skills
● Detail-oriented and accurate, particularly with data entry and reporting
● Proactive and resourceful, with the ability to anticipate needs and follow through on tasks
● Team player who can collaborate effectively with internal teams and clients
● Adaptable and eager to learn, with a curiosity for understanding client needs and technology solutions
● Professional demeanor and strong client-service orientation
● Ability to work independently while maintaining accountability for deadlines and deliverables
● Comfortable working in a fast-paced, dynamic environment
Nice to Have
● Experience with data analysis, reporting, and CRM systems (HubSpot, Salesforce, or similar) is a plus.
Hiring Process
We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.
What You’ll Get
At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.
Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
