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SofttekSO

Support Engineer L2 - PL/SQL /Shell (SAPPHiRE & GS

Softtek is a global IT services company, founded in Mexico, that provides technology solutions to help organizations bridge the digital gap and create value through technology.

Softtek

Employee count: 5000+

Mexico only

The Support Engineer L2 – PL/SQL /Shell is responsible for incident response, root cause analysis, troubleshooting, and documentation. They will analyze logs, work with development teams, and participate in deployment activities. This role supports Oracle Database and other systems, with emphasis on SQL/PL/SQL and Linux administration.

Requirements

  • Oracle Database: Solid understanding of Oracle architecture, user management, and performance monitoring.
  • SQL: Proficient in writing, debugging, and optimizing SQL queries.
  • PL/SQL: Ability to read and troubleshoot PL/SQL procedures, functions, and packages.
  • Linux/Unix: Competent in using Linux command-line tools.
  • Scripting: Basic shell scripting for automation.
  • Monitoring Tools: Familiarity with tools like Oracle Enterprise Manager, Nagios, or custom dashboards.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Mexico +/- 0 hours

About Softtek

Learn more about Softtek and their company culture.

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Through groundbreaking technology, we are revolutionizing IT services at Softtek. For over 40 years, we have been a global software engineering partner, dedicated to driving businesses forward by helping clients build, implement, and run technology that improves lives. As the originators of the Nearshore model, Softtek brings innovation closer to business strategy, focusing on delivering results rather than just reinventing or reimagining business. We are committed to creating value through technology for our clients, our people, and our shareholders, believing that talented and self-determined people create amazing things when given the right environment. Collaboration is central to our purpose, and by mastering technology and remaining agile, we stay one step ahead. Our approach is built on trust, which we earn by relentlessly doing as we say.

Softtek's innovation focus is evident in our comprehensive portfolio of services and solutions designed to enable the rapid deployment of new initiatives. We address emerging digital gaps and help organizations evolve through digital technology. Our IT services for high tech support innovation at speed, without operational headaches, utilizing flexible delivery models and AI for development and operations to scale software engineering and modernize hybrid-cloud operations. We integrate, fine-tune, and scale AI models while engineering the data pipelines that power them. Key areas of our technological advancement include AI and GenAI, where we discover and scale enterprise AI use cases that deliver real value. We foster an ecosystem mindset to build scalable, interoperable tech stacks. Our commitment to speed to impact combines Agile, automation, and AI to launch products quickly and sustain innovation. Softtek also addresses complexity by controlling costs and operational demands, embeds security and compliance into every stage, and helps clients navigate the talent war and prepare for quantum readiness. Our solutions span AI and data engineering, digital engineering, digital operations, and cloud and platform services, including expert management of AWS, Azure, and GCP environments. We are all in on the disruptions shaping the future.

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Softtek

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Softtek hiring Support Engineer L2 - PL/SQL /Shell (SAPPHiRE & GS • Remote (Work from Home) | Himalayas