Oracle Customer Success Services (CSS) is a global organization committed to helping customers achieve the maximum value from their Oracle technology investments. As part of CSS, you will join an international network of certified experts dedicated to delivering innovation-led, customer-centric services across the entire Oracle ecosystem.
Requirements
- Deliver technical support and solutions to Oracle customers, ensuring adherence to SLAs and service quality standards.
- Guide customers across the product lifecycle, enabling successful usage and adoption of Oracle solutions.
- Serve as the primary point of contact for customer inquiries, addressing both technical and functional issues via phone, email, or ticketing systems.
- Collaborate closely with customer IT teams to diagnose and resolve issues using SQL, UNIX, and Oracle Database concepts.
- Document all activities, incidents, resolutions, and knowledge articles in alignment with service desk processes.
- Escalate unresolved or complex cases to senior engineers or internal technical teams when necessary.
- Build and maintain strong relationships with key stakeholders, ensuring high levels of customer satisfaction and trust.
- Contribute to continuous improvement efforts, supporting best practices, internal tools, and process optimization.
Benefits
- Competitive benefits based on parity and consistency
- Flexible medical, life insurance, and retirement options
- Opportunities for volunteer programs
- Support for people with disabilities
