Technical Support Analyst II/Sr

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CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.

CSG

Employee count: 5000+

India only

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We are looking for a Technical Support Analyst who will provide Level 2 support to customers, resolving technical issues in live production environments. The ideal candidate will have 4-8 years of work experience in the software industry or related fields and experience in the telecommunications industry is preferred.

Requirements

4–8 years of work experience in the software industry or related fields
Experience in the telecommunications industry is preferred
Mandatory: SingleView
Familiarity with international telecommunications regulations and customer agreements
Basic knowledge of the telecommunication environment and customer service procedures
Experience with network management and troubleshooting tools
Good understanding of complex software system architecture and operations
Knowledge of Microsoft Office and 3rd Party Software (e.g. Oracle)
Principles of SDLC and PMLC
UNIX and Shell Scripting
Understanding of BI and data warehousing principles
Strong written and verbal communication skills in English
Able to grasp new concepts quickly and drive issues to resolution with minimal supervision
Works well under pressure and within team environments
Demonstrates CSG values with a proactive, can-do attitude

Benefits

Paid time off
Retirement plan
Health insurance
Disability insurance

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About the job

Apply before

Jan 28, 2026

Posted on

Nov 29, 2025

Job type

Full Time

Experience level

Mid-level

Senior

Location requirements

India

Hiring timezones

India +/- 0 hours

Job categories

Mid Level Technical Support Analyst Technical Support Specialist Senior Technical Support Specialist Positions Support Analyst Tier 2 Support Engineer IT Support Analyst

Skills

International Telecom Regulations Network Management Software Architecture Microsoft Office Oracle SDLC Unix Shell Scripting BIツール Data Warehousing

About CSG

Learn more about CSG and their company culture.

View company profile

CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.

Meet CSG

Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey.

That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.

We make experiences extraordinary.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. We’re with you and your customers every step of the way, and at every stage of the customer lifecycle. We can consult with you on customer needs, design a front-facing customer experience and deliver the back-office systems to back it up. And we wrap it all in our managed services and CX consultancy to continue fine-tuning and improving interactions and operations.

The impact of our solutions isn’t always seen, but it’s felt. When a teenager tops up their cell phone plan to stay on the phone with their grandparents a little longer, that’s CSG. When someone gets a reminder that their vital medication is ready for pickup, CSG helps make that happen. And when someone pays directly from their bank account to avoid processing fees, yes, that’s CSG too.