United States onlyJob Requisition ID: 91821
Location Designation: Hybrid - 3 days per week
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of beingthere when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.
Role Overview:
We are seeking a dynamic and results-driven Manager to lead our team of 12–15 client-facing Associates in managing new business training calls, validations, and audits. In this hybrid role, you will combine strategic oversight with hands-on management, ensuring that key performance indicators and departmental metrics are not only met but continuously improved. As a forward-thinking leader, you will work closely with cross-functional business partners—both internal and external—to implement innovative process enhancements that drive operational excellence and improve efficiency.
What You’ll Do:
- Team Leadership & Operations:
- Oversee day-to-day operations of a team of 12–15 Associates dedicated to supporting new business processes.
- Foster a collaborative and high-performing work environment that emphasizes professional growth and innovation.
- Metrics & Performance Management:
- Drive achievement of individual and departmental metrics, ensuring that target goals are consistently met through ongoing performance management.
- Prepare, analyze, and review key performance reports and trend analyses on a monthly and quarterly basis to inform decision-making.
- Present performance insights, trends, and recommendations to team members and leadership, supporting data-driven decision-making and strategic alignment across the organization.
- Process Analysis & Improvement:
- Collect and analyze data on current business processes to evaluate effectiveness and identify opportunities for sustainable, repeatable, and quantifiable improvements.
- Identify trends and recurring process exceptions through root-cause analysis and develop targeted resolution action plans to drive operational enhancements.
- Translate findings into clear, actionable insights and present recommendations to both frontline teams and management to ensure alignment and execution.
- Project & Change Management:
- Lead and manage process improvement initiatives by defining requirements, outlining project plans, setting priorities, and monitoring progress through completion.
- Coordinate with project management teams to pilot new system releases and integrate updated processes.
- Stakeholder Collaboration & Escalation Management:
- Build and maintain robust relationships with internal stakeholders and external business partners to ensure timely, accurate, and complete responses to inquiries and issues.
- Manage escalated service issues professionally and ensure prompt resolution to maintain client satisfaction.
What you'll bring:
- Bachelor’s degree in accounting, finance, insurance, or a related field is preferred.
- Demonstrated experience in business process analysis, process improvement, and/or change management.
- Familiarity with group insurance products and plan designs is a plus.
- Basic understanding of accounting principles, internal controls, audit standards, and banking relationships.
- Exceptional research, analytical, and problem-solving skills, complemented by a proactive mindset.
- Strong written and verbal communication abilities, with a talent for clearly documenting processes and procedures.
- Proven success in working both independently and collaboratively in fast-paced, dynamic environments.
- Excellent multi-tasking skills and the ability to manage heavy workloads efficiently.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Access, and PowerPoint).
- A commitment to embracing modern work practices and a continuous improvement mindset.
This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.
Pay Transparency
Salary range:$67,500-$117,500
Overtime eligible:Exempt
Discretionary bonus eligible:Yes
Sales bonus eligible:No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
