NetomiNE

Software Engineer In Test III

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Netomi

Employee count: 51-200

India only
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.
We are seeking a skilled Software Development Engineer in Test III (SDET) proficient in Java to join our dynamic team. As a SDET III, you will play a crucial role in ensuring the quality and reliability of our software products through the design and implementation of automated test frameworks and test cases. You will collaborate closely with cross-functional teams including software engineers, product managers, and quality assurance testers to drive continuous improvement in our testing processes and deliver high-quality software solutions.

Responsibilities

  • Lead the design, development, and implementation of automated test frameworks using Java and related technologies.
  • Create robust, scalable, and maintainable automated test suites to validate the functionality, performance, and reliability of our software products.
  • Collaborate with software engineers to ensure testability of code and incorporate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline.
  • Mentor and provide technical guidance to junior members of the testing team, fostering a culture of quality and excellence.
  • Participate in requirements analysis and contribute to the creation of comprehensive test plans and test cases.
  • Identify and prioritize areas for test automation and continuously evaluate and improve testing processes and methodologies.
  • Investigate and troubleshoot issues, working closely with development teams to resolve defects in a timely manner.
  • Stay up-to-date with industry best practices, emerging technologies, and trends in test automation and software development.

Requirement

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • Proven experience (7-9 years) as a Software Development Engineer in Test (SDET) or similar role, with a strong focus on test automation using Java.
  • Proficiency in Java programming language and experience with Java-based automation frameworks such as JUnit, TestNG, Selenium WebDriver, and Rest-Assured.
  • Minimum 2-3 years exp in performance testing and perf tools, such as JMeter, Locust, or k6, is required
  • Solid understanding of software testing principles, methodologies, and best practices.
  • Practical experience in configuring and utilizing continuous integration/continuous deployment (CI/CD) pipelines and tools such as Jenkins
  • Experience with Agile development methodologies and working in Agile teams.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
  • Familiarity with security testing using open-source tools is an added advantage.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

India +/- 0 hours

About Netomi

Learn more about Netomi and their company culture.

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Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Employee benefits

Learn about the employee benefits and perks provided at Netomi.

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Retirement benefits

Competitive pay, equity opportunities and a 401K plan.

Company retreats

Annual company retreats so you can meet everyone in person.

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

View Netomi's employee benefits
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Netomi

Company size

51-200 employees

Founded in

2015

Chief executive officer

Puneet Mehta

Employees live in

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