Netomi hiring Software Engineer In Test II • Remote (Work from Home) | Himalayas
NetomiNE

Software Engineer In Test II

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Netomi

Employee count: 51-200

India only
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.

Job Description:

We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!

Job Responsibilities

  • Testing of AI based conversational products
  • Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
  • Providing a high level of data quality awareness across multiple teams
  • Evaluating and identifying where enhancements in accuracy of models are required
  • Detailed testing feedback preparation to help the team to improve AI models

Requirements

  • A good focus on delivering high-quality products and a passion for learning new technologies.
  • Should have a passion for Manual Automation Testing, Test Planning, Test Cases, Preparation, and Execution.
  • Should have experience in API testing and scripting languages, like Java/Python.
  • Hands-on experience in Test Automation Framework implementations in Enterprise software environments with open-source tools such as Selenium, TestNG/JUnit, Rest Assured etc.
  • Accurate Knowledge of CI/CD technologies (e.g. Jenkins, Git, Maven, etc.).
  • Bachelor in Computer Science or related Engineering field with 4-6 years of relevant experience.
  • Should understand testing requirements related to the current product and should have excellent knowledge of Functional and Non Functional Testing concepts and tools.
  • Ability to work in a fast-paced and dynamic work environment.
  • Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision.
  • Knowledge of any Database (MySql, etc) and load test testing like Jmeter is a plus.
  • Excellent written and verbal communication
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

India +/- 0 hours

About Netomi

Learn more about Netomi and their company culture.

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Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Employee benefits

Learn about the employee benefits and perks provided at Netomi.

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Retirement benefits

Competitive pay, equity opportunities and a 401K plan.

Company retreats

Annual company retreats so you can meet everyone in person.

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

View Netomi's employee benefits
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Netomi

Company size

51-200 employees

Founded in

2015

Chief executive officer

Puneet Mehta

Employees live in

View company profile

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