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EdgeTierED

EdgeTier

EdgeTier enables a new generation of customer engagement teams to do the impossible: radically improve efficiency, turning agents into superstars and making the unknown visible with near-magical ease.

About EdgeTier

EdgeTier enables a new generation of customer engagement teams to do the impossible: radically improve efficiency, turning agents into superstars and making the unknown visible with near-magical ease.

EdgeTier AI sees and understands every interaction, across every agent and in every language.

The EdgeTier team realised that the true power of AI / machine learning in customer care is not in pushing customers away, but in building software that works for customer care organisations, allowing them to deliver higher-quality and more personalised care that their customers will love, while having unprecedented accessibility to data for all of their decisions.
EdgeTier began as a boutique machine learning consultancy company wholly focussed on the customer care industry. We analysed tens of millions of real-life customer queries while working with customer care teams across a diverse range of industries such as travel, insurance, banking, utilities, financial services and energy.

FAQs

Is EdgeTier hiring remotely?
Yes, EdgeTier has 2 open remote jobs on Himalayas.
Which countries does EdgeTier have remote employees in?
EdgeTier has employees in Ireland and Spain. Check the location requirements on each of its open remote jobs.
What benefits does EdgeTier offer?
EdgeTier lists 8 benefits, including Flexible working, Wedding leave, Competitive salary and equity, Generous annual leave & flexibility, and Career acceleration.
Does EdgeTier offer a four-day work week?
EdgeTier does not list a four-day work week among its benefits.
What is EdgeTier's tech stack?
EdgeTier lists 35 technologies in its tech stack, including Google Tag Manager, Amazon EC2, Cloudflare, PostgreSQL, and Font Awesome.
When was EdgeTier founded?
EdgeTier was founded in 2015.
Who is the CEO of EdgeTier?
Shane Lynn is the CEO of EdgeTier.
How many employees does EdgeTier have?
EdgeTier has 11-50 employees.
What industries or markets does EdgeTier operate in?
EdgeTier operates in the following markets: AI, Customer Service, Customer Success, Customer Support, Customer Support Tools, and Machine Learning.
What is EdgeTier's website?
EdgeTier's website is edgetier.com.
Where can I find EdgeTier on social media?
You can find EdgeTier on LinkedIn and Twitter.

Employee benefits

Learn about the employee benefits and perks provided at EdgeTier.

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Wedding leave

We provide time off for you and yours to celebrate your wedding.

Retirement benefits

We offer a company-matched pension plan to all of our Ireland-based employees.

Paid parental leave

We support our employees' major life events, offering maternity and paternity leave.

Generous annual leave & flexibility

We believe in a healthy work/life balance, and for our employees to enjoy their life outside of work.

View EdgeTier's employee benefits
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EdgeTier

Company size

11-50 employees

Founded in

2015

Chief executive officer

Shane Lynn

Employees live in

Visit edgetier.com

2 remote jobs at EdgeTier

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EdgeTier | Himalayas