About EdgeTier
EdgeTier enables a new generation of customer engagement teams to do the impossible: radically improve efficiency, turning agents into superstars and making the unknown visible with near-magical ease.
EdgeTier AI sees and understands every interaction, across every agent and in every language.
The EdgeTier team realised that the true power of AI / machine learning in customer care is not in pushing customers away, but in building software that works for customer care organisations, allowing them to deliver higher-quality and more personalised care that their customers will love, while having unprecedented accessibility to data for all of their decisions.
EdgeTier began as a boutique machine learning consultancy company wholly focussed on the customer care industry. We analysed tens of millions of real-life customer queries while working with customer care teams across a diverse range of industries such as travel, insurance, banking, utilities, financial services and energy.
FAQs
- Is EdgeTier hiring remotely?
- Yes, EdgeTier has 2 open remote jobs on Himalayas.
- Which countries does EdgeTier have remote employees in?
- EdgeTier has employees in Ireland and Spain. Check the location requirements on each of its open remote jobs.
- What benefits does EdgeTier offer?
- EdgeTier lists 8 benefits, including Flexible working, Wedding leave, Competitive salary and equity, Generous annual leave & flexibility, and Career acceleration.
- Does EdgeTier offer a four-day work week?
- EdgeTier does not list a four-day work week among its benefits.
- What is EdgeTier's tech stack?
- EdgeTier lists 35 technologies in its tech stack, including Google Tag Manager, Amazon EC2, Cloudflare, PostgreSQL, and Font Awesome.
- When was EdgeTier founded?
- EdgeTier was founded in 2015.
- Who is the CEO of EdgeTier?
- Shane Lynn is the CEO of EdgeTier.
- How many employees does EdgeTier have?
- EdgeTier has 11-50 employees.
- What industries or markets does EdgeTier operate in?
- EdgeTier operates in the following markets: AI, Customer Service, Customer Success, Customer Support, Customer Support Tools, and Machine Learning.
- What is EdgeTier's website?
- EdgeTier's website is edgetier.com.