Netomi hiring Implementation Consultant • Remote (Work from Home) | Himalayas
NetomiNE

Implementation Consultant

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Netomi

Employee count: 51-200

Canada only
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.
We seek intelligent, self-motivated individuals who thrive in fast-paced, dynamic, and often uncertain environments—those who demonstrate a high level of personal responsibility, initiative, and dedication. A strong technical foundation is important, along with a deep curiosity to expand your knowledge in the rapidly evolving AI landscape. You should be passionate about our product, driven to continuously learn, and committed to delivering exceptional value to our growing customer base. As we continue to define and shape an emerging market, we are excited to connect with individuals who are energized by innovation and inspired to contribute to something truly transformative.

Responsibilities:

  • Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers.
  • Participate in Discovery calls with customers and cross-functional team
  • Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design
  • Serves as architect on moderate to complex projects requiring integration with multiple products
  • Performs complex configuration, and troubleshooting of Netomi’s solution(s)
  • Ensure Project/Process Documentation on the centralized repository
  • Participates in reviews(as and when required) with the customers and guides best practices
  • Collaborate with different teams for effective troubleshooting of customer issues during deployment post deployment
  • Leads business discussions regarding Netomi’s value proposition at different levels of customer organization
  • Strong in data analytics and providing insights to the customer
  • Focus on driving efficiency in project delivery through initiatives
  • Analyse the customer health and create a plan to improve and Optimize the performance of AI Agent

Requirements:

  • Overall Experience 5-6 Years experience in Project Management preferably from a consulting organisation
  • Should have spent at least 2 years for a SaaS-based organisation conceptualising and deploying the solution
  • Articulate and possesses proficiency in client/stakeholder management
  • Strong communication skills both written and verbal
  • Ability to deliver under stressful conditions
  • Experience in implementation of SaaS products is a must
  • Understand basics of SQL and relational databases
  • Strong tool experience with JSON, Datadog, Postman, API Integrations
  • Basic or moderate understanding of NLP

Disclaimer:

  • For all United States-based applicants, please note that Netomi participates in E-Verify for work authorization. More information on E-verify can be found here and here.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Canada +/- 0 hours

About Netomi

Learn more about Netomi and their company culture.

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Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Employee benefits

Learn about the employee benefits and perks provided at Netomi.

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Retirement benefits

Competitive pay, equity opportunities and a 401K plan.

Company retreats

Annual company retreats so you can meet everyone in person.

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

View Netomi's employee benefits
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Netomi

Company size

51-200 employees

Founded in

2015

Chief executive officer

Puneet Mehta

Employees live in

View company profile

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