NetomiNE

Lead UX Designer

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Netomi

Employee count: 51-200

Canada only
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
Want to have a direct impact in solving the top challenges businesses face today? Join us!
You will be responsible for shaping the design direction for cutting edge AI centric features, creating and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes that will be used by our Engineering team to build a world class product.
You will make an impact on the overall design and functionality of the Netomi platform and iterate upon it to ensure a great user experience. You will work closely with Product, Engineering and Customer Success teams to help build a leading-edge experience for our customers.

Responsibilities:

  • Lead design initiatives by researching, conceiving, wire-framing, sketching, prototyping, and mocking up user experiences for our platform.
  • Make strategic design and user-experience decisions related to existing and new functions and features based on hands-on user research, or by designing options for an A/B test.
  • Work closely with product managers to understand requirements and develop high level and detailed storyboards, mockups and prototypes, to effectively communicate interaction, design, product and user goals.
  • Translate concepts into wireframes and high quality design deliverables to be used by the engineering team to build products.
  • Work closely with developers to address design implementation challenges.
  • Identify design problems and devise elegant solutions with a user-centered design approach.
  • Rapidly test and iterate your designs.
  • Collaborate with other team members and stakeholders.
  • Take smart risks and champion new ideas that lead to intuitive user experiences.
  • Act as a UX mentor and guide to our current and future UX designers.
  • Document findings, improvements and processes, as needed.

Requirements:

  • Overall 7+ years of relevant experience working as a UX designer, and 4+ Experience in B2B SaaS products/platforms, and complex enterprise platforms.
  • 2+ years of experience working on AI, Generative AI, Agentic AI related products. You’ve worked on reimagining experiences where the advancements in AI transform how software products are designed
  • Hands on and proficient in interaction design, user testing, and user research techniques – using research and data to drive high-value product decisions.
  • With strong attention to detail, you are data-driven and use quantitative as well as qualitative data sources to inform your design decisions.
  • Ability to collaborate and communicate effectively with product managers and engineers.
  • Clear communication skills and an ability to tell compelling stories and articulate the rationale behind your design decisions.
  • Strong command of the English language, both written and oral. with the ability to write copy as required.
  • Strong sketching skills and can move seamlessly from low-fidelity whiteboard scribbles and paper sketches to high-fidelity mockups and prototypes.
  • Intimately familiar with the latest user-centred design trends and methodologies, setting up and working with design systems.
  • An expert with Figma and/or Sketch and Sketch-related tools (Abstract, Zeplin, InVision), Photoshop, Illustrator, and various other tools.
  • Planning and integrating concepts into a broad range of visual planning/
  • Presentational/ business tools – Miro, Microsoft Office, Google Workspace, etc.
  • Experience with UX project planning tools such as Jira, Trello, and Monday.
  • Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup languages.
  • A diverse digital portfolio that shows just how good you are with interaction design, user experience, typography, colours, layouts and images.
  • Design Degree (Visual communication, Graphic Design, Interaction Design or Human-Computer Interaction or equivalent experience/strong portfolio.

Additional Awesomeness:

  • Experience working with multiple design and/or development teams in different time zones
  • UI experience in building, uplifting and/or maintaining a design library of components, demonstrating a strong understanding of patterns and pixel-perfect consistency.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Location requirements

Hiring timezones

Canada +/- 0 hours

About Netomi

Learn more about Netomi and their company culture.

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Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Employee benefits

Learn about the employee benefits and perks provided at Netomi.

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Retirement benefits

Competitive pay, equity opportunities and a 401K plan.

Company retreats

Annual company retreats so you can meet everyone in person.

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

View Netomi's employee benefits
Claim this profileNetomi logoNE

Netomi

Company size

51-200 employees

Founded in

2015

Chief executive officer

Puneet Mehta

Employees live in

View company profile

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