NetomiNE

SDE II/III Backend

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Netomi

Employee count: 51-200

India only
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.
As an SDE II/III - Backend, you will be a key player in designing, developing, and optimizing high-performance backend systems. You will work closely with cross-functional teams to build scalable, reliable, and secure services while leveraging modern technologies like Java, Spring Boot, RDS, Apache Kafka/RabbitMQ, and Redis/Memcached.

Responsibilities:

  • Design, build, and maintain scalable, secure backend systems using Java and Spring Boot.
  • Optimize and maintain relational databases (RDS, MySQL, PostgreSQL) to ensure high availability and performance.
  • Work with AWS cloud services (e.g., Lambda, S3, API Gateway, DynamoDB, SQS) to deploy and maintain applications
  • Develop and consume RESTful APIs, including integrations with CRM platforms (e.g., Salesforce, HubSpot, Zoho)
  • Build internal tools and automation scripts using Python and JavaScript
  • Interest or experience in prompt engineering for generative AI systems (like OpenAI, Anthropic, or similar) is a plus
  • Troubleshoot issues across services and deployments in production environments
  • Collaborate with DevOps teams for CI/CD and infrastructure-as-code best practices
  • Ensure high code quality through test automation and peer reviews
  • Mentor junior engineers and contribute to technical planning and architecture

Required Qualifications:

  • 4–6 years of experience in software development
  • Proficiency in Java and frameworks like Spring Boot
  • Solid grasp of databases (SQL/NoSQL), API security, and performance optimization.
  • Strong experience working with AWS (Lambda, EC2, RDS, S3, API Gateway, etc.)
  • Understanding of CI/CD pipelines, Git, Docker, and modern software development lifecycle (SDLC)
  • Good working knowledge of Python and Javascript is a plus

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level
Senior

Location requirements

Hiring timezones

India +/- 0 hours

About Netomi

Learn more about Netomi and their company culture.

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Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Employee benefits

Learn about the employee benefits and perks provided at Netomi.

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Retirement benefits

Competitive pay, equity opportunities and a 401K plan.

Company retreats

Annual company retreats so you can meet everyone in person.

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

View Netomi's employee benefits
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Netomi

Company size

51-200 employees

Founded in

2015

Chief executive officer

Puneet Mehta

Employees live in

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Netomi hiring SDE II/III Backend • Remote (Work from Home) | Himalayas