Nava

At Nava PBC, we are at the forefront of revolutionizing how government serves its people through groundbreaking technology and human-centered design. Our journey began with the pivotal effort to rescue and rebuild HealthCare.gov after its challenging launch in 2013. This experience solidified our mission: to make public services simple, effective, and accessible to all. Since our incorporation as a public benefit corporation in 2015, Nava has been entrusted by federal, state, and local government agencies across the United States to tackle some of the most complex and highly scrutinized technology modernization efforts. We guide agencies constrained by legacy systems toward a future defined by sharp user experiences, all built upon secure, reliable, and fault-tolerant cloud infrastructure. Our approach is rooted in a deep understanding of user needs, which we achieve through comprehensive research and an iterative development process. This ensures that the digital services we build are not only technologically advanced but also intuitive and genuinely helpful to the millions of Americans who rely on them.

Our commitment to innovation extends beyond simply fixing broken systems; we aim to build lasting solutions that enhance the adaptability and responsiveness of public programs in an ever-evolving world. We have a proven track record of delivering impactful results, having supported the disbursement of over three billion in payments and saved over 500,000 hours of manual labor for civil servants. Key projects include modernizing federal grant-making with the Department of Health and Human Services, improving tools for Veterans to submit benefits claims with the Department of Veterans Affairs, and helping the Commonwealth of Massachusetts adapt its Paid Family and Medical Leave program to new legislation through agile development. We also leverage emerging technologies, such as generative AI, to pilot new tools that can further streamline and improve public benefit programs. At Nava, we believe that by strengthening the digital foundations of critical government programs, we can restore trust between people and public institutions, ensuring that services are not just delivered, but are delivered with empathy and efficiency.