United States onlyAs a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.
These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.
Position summary You’ll manage the support of a mid-large scale product, working closely with our engineers, designers and government partners to triage issues and distill them into clear, actionable tickets for the team. You'll be available to tackle Priority one issues as they arise. You'll also work with the team to continually improve on our response and support of the system and build close working relationships with a variety of people, including engineers, client stakeholders, and partner vendors.
You think holistically and understand how the details of the project fit into the bigger picture, and take pride in working through highly ambiguous situations to deliver value to users. You have a strong bias towards action when faced with incomplete information, and communicate transparently to build consensus internally and externally.
What you'll do
- Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and track and communicate progress as well as remove blockers when needed
- Proactively build relationships with stakeholders and other contractors
- Understand the team’s objectives, systems, and capabilities in order to make decisions about project priorities and to help resolve issues
- Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone
- Accurately report risks, successes, progress, and failures
- Manage the team’s velocity and continually improve our processes for organizing ourselves and our work
- Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and IT capabilities
Required skills
- 5 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders
- Experience with both the use and management of ticketing systems. Jira and Confluence are used on this project so experience with them specifically is ideal, but it's more important that you’re diligent at tracking down issues and documenting them clearly
- Ability to demonstrate experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
- Experience working with product, design, and engineering teams as a cohesive unit and maintaining open lines of communication in a multi-disciplinary environment
- Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
- Ability to grow and nurture existing and new client relationships to help drive prioritization across multiple projects and create ecosystems of success
- Strong organizational skills and attention to detail
- Ability to communicate clearly and increase transparency, with a strong competency in situational awareness and conflict resolution
- An adaptive, proactive, empathetic, tenacious, and positive mind
Desired skills
- Project management in a government context (state or federal)
- Experience working on iterative projects using prototypes, product pilots, and user research Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders
- Experience launching new production systems with high public visibility in a fast-changing regulatory environment
- Experience working with development teams building APIs
Perks working with Nava● Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.● Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 floating holidays, and unlimited sick leave.● Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.● Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.● Employee wellness program: Access our comprehensive Employee Wellness Program.● Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.● Fertility support: Benefit from fertility support and treatment options.● Sabbatical leave: We offer a sabbatical leave program.● 401k contributions: We match 4% of your salary in 401k contributions.● Flexible work arrangements: We offer flexible work arrangements to suit your needs.● Home office setup: Receive assistance with your home office setup and a monthly phone allowance.● Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).● Learning and development: Access our comprehensive learning and development program.● Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.● Equity stock options: Benefit from equity stock options.● Employee referral program: Participate in our employee referral program.● Commuter benefits: Enjoy commuter benefits.● Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.● Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.
LocationYou can work in a hybrid work arrangement from one of Nava’s offices in NYC, DC, or San Francisco. We also have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Virginia, Washington, Wisconsin.
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
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Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.
Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
