Technical Project Manager/Vendor Risk Management

Narvar is growing!

We are seeking a proactive and detail-oriented Technical Project Manager to lead and support our vendor risk management and compliance initiatives. This role will work across multiple teams including Legal, Security, IT, Risk, and Product to ensure the organization meets regulatory, contractual, and industry standards. The ideal candidate will have a strong background in technical project management, with hands-on experience in vendor risk assessment, customer security questionnaire responses and audit readiness.

Day-to-Day

Technical Project Management Coordination

• Lead and manage compliance-related projects from initiation through completion.
• Develop and maintain project plans, timelines, and stakeholder communication.
• Coordinate with cross-functional teams to ensure timely delivery of compliance tasks and documentation.
• Proactively identify and resolve risks and bottlenecks across teams.
• Facilitate productive collaboration across diverse stakeholders including Legal, Security, Engineering, and Product.

Vendor Risk Assessment

• Support third-party risk management processes including vendor onboarding and periodic reviews.
• Collaborate with Procurement, Security, and Legal to evaluate vendor compliance and security postures.
• Assess AI vendor risk by evaluating data usage, model transparency, bias mitigation practices, and alignment with relevant AI governance frameworks.
• Maintain accurate and current documentation of assessments.

Customer Security Questionnaires

• Partner with Sales, Security, and Legal teams to complete customer security and privacy questionnaires (RFPs, DDQs, SIGs).
• Maintain a repository of standardized responses and supporting documentation.

ADA and Accessibility Compliance

• Work with Design, Product, and Engineering to support accessibility assessments and compliance efforts.
• Track open accessibility issues and coordinate with relevant teams to drive resolution.

Legal and Privacy Trends

• Stay informed of emerging privacy regulations, AI governance, compliance trends, and legal updates (e.g., GDPR, CCPA, ADA, NIST AI RMF etc.).
• Translate legal and regulatory changes into actionable internal initiatives in collaboration with the Legal team.

Audit Support

• Serve as a key coordinator for internal and external audits. (SOC2, ISO, HIPAA,GDPR etc)
• Organize and manage audit evidence collection and ensure timely, accurate responses.
• Track remediation tasks and follow up on completion.

What we are looking for

• Bachelor’s degree required
• 8+ years of Project Management experience within Compliance or similar field (strong understanding of audit related activities preferred)
• Demonstrated success in leading complex implementations in cross-functional, cross-organizational settings
• Familiarity with SOC2, HIPAA, GDPR, CCPA, ISO 27001 and ADA desired
• Ability to juggle multiple priorities and consistently meet all deadlines and maintain high quality output while working on multiple projects and/or tasks
• Excellent written and verbal communication skills; able to manage expectations across varied stakeholders.
• Experience working in a SaaS or technology company.
• Familiarity with compliance tools and platforms (e.g., GRC software, Jira, Confluence).

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 1500+ other brands. With offices in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.