Sales Support Coordinator

JOB TITLE: Sales Support Coordinator

DEPARTMENT: Client Success

REPORTS TO: Director of Client Success

FLSA STATUS: Exempt

JOB TYPE: Full-time

SUMMARY OF POSITION

At Meteor Education, we are passionate about assisting schools in transforming their learning experiences by aligning the pedagogy, space, and technology to impact the teaching and learning in a positive manner. Responsibilities include ensuring excellence in support from team to internal and external customers, while increasing the speed and efficiency of the transactional quoting process.

ESSENTIAL RESPONSIBILITIES

Internal/External Customer Support

· Initiating all transactional quote requests from LESs, DMDs, external customers and inbound lead follow-up

· Ensure all requests have required information, clean and accurate specifications, and are within the company’s standard for margin prior to progressing to Transactional Business Coordinators for quoting

· Provide customer service by establishing positive relationships with both internal and external customers ensuring satisfaction and retention

Increased Speed & Efficiency of Overall Transactional Quote Process

· Providing an excellent level of customer service level to our internal/external customers in regard to transactional quote requests

Projects Support for Growth & Sales Operations (non-studio areas)

· Work closely with the transactional business team to streamline the quote request process

· Support transactional sales marketing campaigns

Requirements

QUALIFICATIONS

· High School diploma or its equivalent required. Bachelor’s degree preferred

· Demonstrated problem solving and negotiation skills

· Excellent customer service skills with a minimum of 3 years experience

· Demonstrated multi-tasking and organizational skills

· Excellent written and oral communication skills with attention to detail

· School furniture industry experience a plus

NOTE: All Meteor new hires are expected to attend an in-person cultural orientation which requires travel to our home office in Gainesville, FL. Employees may also be required to travel and attend annual company meetings and events. All business-related travel expenses will be paid for by Meteor per our company travel and expense policy.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Benefits

• Medical, Dental, Vision
• Basic Life AD&D (100% employer paid)
• Short Term Disability (100% employer paid)
• Long Term Disability (Not employer paid)
• 401(k) + matching
• Supplemental Insurance
• Flexible Spending Account
• Paid Time Off
• Paid Parental Leave (6 weeks)
• 2 Volunteer Days
• 9 Company Paid Holidays
• Employee advocates serving to sustain employee wellness in the workplace