Senior Product Manager

Hey 👋, glad you're interested in jobs at Hubtype . We're a really exciting company in an interesting stage of growth right now (no bias 😉). My name is Kike Bou and let me tell you a little bit more about who we are and what we're looking for.

What is Hubtype

Hubtype is building tools that help companies communicate with their customers on messaging apps like Whatsapp or Telegram. Some of the largest companies in Europe (like EPSON, Levi, Volkswagen or Allianz) use our products to attend millions of customers every month. Our mission is to create better business-consumer relationships by embracing simple, meaningful and customer-centric communication.

Hubtype is a trailblazing tech company revolutionizing customer interactions through our state-of-the-art Conversational Experience Platform. We are a People-First organization, fostering a culture of accountability, growth, and collaboration. As a Senior Product Manager at Hubtype, you'll have the exciting opportunity to work directly with our visionary CTO, shaping the future of customer engagement technology.

What you'll do

Your main responsibility will be to maximize the value that Hubtype can deliver to its customers. You'll work closely with UX and Data Scientists to discover our customer's top problems and you'll run experiments to find the right solutions. You'll also work closely with the founders to define the product vision and strategy, in order to ensure the top business goals are met (we work with frameworks like North Star, OKRs, and GIST). You'll gather feedback from the market and communicate (both internally and externally) the vision and roadmap of the product by collaborating with sales, marketing, and customer success teams. You'll directly manage UX and Data teams and will be involved in hiring, training, and mentoring more junior teammates.

Responsibilities:

• Product strategy and vision: Define and drive the product strategy and vision for our Conversational Experience Platform, ensuring alignment with market trends, customer needs, and business objectives.
• Collaboration with CTO: Work closely with our visionary CTO to shape the product roadmap, leveraging their expertise and guidance to make impactful decisions.
• Agile product development: Lead cross-functional teams through the Agile development process, including sprint planning, backlog prioritization, and timely delivery of high-quality product releases.
• Customer-centric approach: Deeply understand our B2B Enterprise customers, their pain points, and use that knowledge to deliver innovative solutions that exceed their expectations.
• Market analysis: Conduct comprehensive market research and competitive analysis to identify market opportunities, emerging trends, and potential areas for differentiation.
• Product roadmap and prioritization: Develop and communicate a compelling product roadmap, making data-driven decisions on feature prioritization to drive customer value and business impact.
• Collaboration and communication: Foster strong collaboration with engineering, design, sales, and customer success teams to ensure seamless coordination and alignment throughout the product development lifecycle.
• User experience focus: Advocate for exceptional user experiences, leveraging user research, feedback, and data analytics to drive continuous improvements.
• Product launches: Collaborate with marketing, sales, and customer success teams to successfully launch new features and drive adoption in the B2B Enterprise market.

Requirements

We are looking for someone able to work cross-functionally with our teams and help us in our mission to create better business-consumer relationships by embracing simple, meaningful and customer-centric communication.

• 5+ years of experience in product management, preferably in B2B SaaS or Enterprise software.
• Proven track record of successfully delivering complex products, collaborating with cross-functional teams.
• Strong background in Conversational AI, chatbot technologies, or customer experience management is highly desired.
• Strategic thinker with the ability to translate market insights and customer needs into actionable product plans.
• Excellent leadership and communication skills, with the ability to inspire and influence stakeholders at all levels of the organization.
• Data-driven decision-making mindset, with proficiency in leveraging analytics to drive product improvements.
• Entrepreneurial spirit, embracing challenges and driving innovation in a fast-paced environment.
• Bachelor's degree in computer science, engineering, business, or a related field (Master's degree is a plus).

Join us at Hubtype and be part of a high-impact team that is redefining customer interactions through our cutting-edge Conversational Experience Platform. Work directly with our visionary CTO, collaborate with passionate individuals, and unlock your full potential in a People-First environment. Apply now and embark on an exciting journey of growth and innovation.

Benefits

WHAT WE CAN OFFER YOU:

• A role where you'll have lots of room to shine
• Working with amazing people from all over the world, with different cultures, experiences and knowledge
• 29 days of holiday per year, plus national holidays
• Fully remote policy and very flexible working – we trust you to get the work done
• 10% personal growth time. At Hubtype you’re expected to dedicate 10% of your time to self-improvement in the way you think it’s best for you. Whether it’s through online courses, side projects or reading books, that’s up to you.
• Attractive Benefits & Perks Plan, centered in Learning&Development
• Workstation budget for make great work happen at home

Want to know what other people think of Hubtype?

• Hear from some of our customers: https://www.hubtype.com/success-cases/bankia-biz-c...
• Read this explanatory blog-post: https://www.hubtype.com/blog/conversational-apps-w...
• Hear from our current and past hires on Glassdoor: https://www.glassdoor.es/Resumen/Trabajar-en-Hubty...
• Hear how are Hubtype's teammates:https://anchor.fm/hubtype/episodes/Ep--1--Joy---Ma...

Got questions? Feel free to get in touch.

If you're ready to apply, here's what we'd like to see:

• An up-to-date CV.
• A motivation letter about yourself and why you think you fit the position. Be as specific as you can.

If you want to read more, check us out at https://www.hubtype.com/. We look forward to hearing from you! 👋