Implementation Manager | Fully Remote UK

Company Description

Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, HireVue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, HireVue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.

Job Description

Hirevue is seeking an Implementation Manager to join our Professional Services team. In this role, you will independently manage implementations for small to mid-sized corporate clients, configuring our platform to meet specific recruitment needs. You'll be expected to take full ownership of these projects while also having opportunities to contribute to larger enterprise implementations alongside project managers. With initial guidance and ongoing support from the team, you'll apply and develop your expertise in solution design, configuration, training, and change management to ensure successful adoption and deliver maximum value to our clients.

Key Responsibilities

Implementation & Project Management

• Independently manage the full implementation lifecycle for small to mid-sized clients

• Contribute to larger enterprise implementations as part of an implementation team

• Configure platform according to client requirements whilst following best practices

• Design and run interactive workshops that help clients reimagine their recruitment workflows

• Thoroughly test all configurations to ensure seamless functionality

• Create and deliver engaging training sessions tailored to different audiences (HR teams, hiring managers, etc.)

• Develop and execute project plans whilst keeping everything on track and on time

• Identify potential issues before they become problems

• Maintain comprehensive project documentation and provide regular stakeholder updates

Client & Team Collaboration

• Work with sales during handovers to ensure understanding of client expectations

• Build trusted relationships with clients as their go-to expert

• Guide clients through process changes, helping them adapt to the new technology

• Train diverse stakeholder groups on system functionality and recruitment best practices

• Design and implement strategies that promote user adoption

• Provide post-implementation support to ensure clients are comfortable with the new system

• Collaborate with Product, Customer Success, and Engineering teams

• Serve as a key point of contact between clients and internal stakeholders

Qualifications

• 3+ years of experience in SaaS implementations, recruitment technology, or related fields

• Experience managing client-facing projects independently from start to finish

• Skills in process mapping and workflow design (tools like Lucidchart)

• Ability to make technical training engaging and accessible to different audiences

• Solid project management skills to handle several implementations simultaneously

• Strong communication style that makes complex concepts easy to understand

• Technical aptitude and quick learning of new software systems

• Solution-oriented mindset with attention to detail

• Self-starter who can work independently with minimal supervision

• Genuine interest in helping clients succeed

Preferred understanding of recruiting processes and talent acquisition workflows, experience with HR Tech or recruitment platforms, background in client-facing implementation or consulting roles, experience in fast-paced software environments and knowledge of project management principles.

Additional Information

All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings.

Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.