KaratKA

Senior Client Implementation Manager (United Kingdom)

Karat’s purpose is to unlock opportunity, for both hiring companies and candidates.

Karat

Employee count: 201-500

United Kingdom only

We're Karat, the world's largest interviewing company.

Karat is the gold standard in technical talent measurement, empowering organizations to evaluate, benchmark, and elevate the quality of their engineering teams. Trusted by global leaders such as PayPal, Atlassian, and Citi, Karat’s innovative assessments, live expert-led technical interviews, and unmatched talent insights help companies hire top talent and drive engineering excellence.

Come join our Customer Operations team

Our Customer Operations team plays a critical role in delivering a consultative, white-glove onboarding and implementation experience. We partner closely with clients to drive long-term success through thoughtful automation, actionable insights, and high-touch support at every stage of the customer journey.

What you will do

As a Senior Client Implementation Manager at Karat, you will architect and execute the technical deployment of our interview platform for enterprise clients, ensuring seamless integration with their hiring processes. You'll coordinate internal resources to configure custom solutions, conduct technical training, and serve as the implementation specialist who guides clients from kick-off through optimization, driving adoption and measuring success through implementation KPIs and platform performance metrics.

  • Architect and execute tailored client onboarding plans for enterprise-level clients, addressing complex implementation needs, establishing and achieving clear milestones and deliverables.
  • Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients.
  • Translate client requirements into practical onboarding roadmaps tailored to each client's specific needs.
  • Serve as the trusted advisor throughout the enterprise client onboarding journey, ensuring seamless platform adoption and stakeholder alignment.
  • Anticipate and mitigate implementation risks unique to large-scale deployments, developing creative solutions to maintain momentum.
  • Facilitate effective knowledge transfer through structured training sessions and documentation.
  • Track onboarding progress against established KPIs and provide regular status updates to stakeholders.
  • Collaborate with Sales, Product, and Support teams to ensure seamless client handoffs between phases, as well as ensure enterprise client requirements influence roadmap priorities.
  • Document client onboarding patterns and contribute to the development of repeatable onboarding playbooks and templates

The experience you will bring

  • 7+ years of program or project management experience in SaaS or technology services, with demonstrated success managing enterprise-level implementations
  • Proven track record shepherding complex, multi-stakeholder client programs for Fortune 500 or similarly sophisticated organizations
  • Exceptional organizational and communication skills—including executive presence and the ability to influence senior stakeholders
  • Deep familiarity with technical implementations or enterprise software onboarding; experience with ATS/recruitment technology integration is highly valuable
  • Strong collaboration skills; adept at navigating matrix organizations and working across sales, product, engineering, and operations
  • Proficiency with project management tools like Asana, Smartsheet, Jira, or similar; experience with change management methodologies
  • A consultative, strategic mindset with a strong bias toward ownership, problem-solving, and creating scalable solutions for enterprise environments
  • Experience developing implementation playbooks and frameworks that can be leveraged across client segments

This position is only available to candidates residing in the United Kingdom. While our team operates 100% remotely, we are currently limiting hiring to this specific location.

This position is open to candidates authorized to work in the United Kingdom only. No visa sponsorship provided.


Benefits of joining Karat in the United Kingdom

All UK-based offers include a competitive salary in local currency and Karat-granted stock options. UK employees of record (EOR) will receive all required, country-specific benefits.

Additional Karat-Sponsored Perks:

  • Private healthcare available (100% premium coverage for employees and eligible dependents)

Time Off:

Generous United Kingdom time off policies

  • Vacation: 20 days of vacation per year (accrued at 1.67 days per month)
  • Sick Leave: Three (3) work weeks per calendar year
  • Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year

United Kingdom Holidays

  • Public Holidays: 7 days
  • Karat Summer Break: 5 days - July
  • Karat Winter Break: 5 days - December

Additional Information

By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here.

Statement of Inclusivity

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at [email protected].

About the job

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Posted on

Job type

Full Time

Experience level

Senior
Manager

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Karat

Learn more about Karat and their company culture.

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Karat’s purpose is to unlock opportunity, for both hiring companies and candidates. Karat helps connect the best people to right organizations so together they can grow, thrive, and change the world.

We believe the interview status quo is deeply flawed, hindering the potential for individuals and organizations to truly thrive. Interviews are opportunities to change lives. But expert software engineers aren’t necessarily expert interviewers, and software engineering time is crucial for business growth. Most engineering leaders view interviews as a drain on company financials and team morale. Many organizations are unable to conduct the number of interviews with the quality and consistency required to hire great team members, creating an Interview Gap.

The Interview Gap forces shortcuts and limits access to interviews. Inconsistent interviews and restrictive screening processes inject bias and lock organizations out of robust, diverse talent pipelines, creating an Access Gap. These artificial barriers contribute to the growing inequality in the world by locking talented, diverse candidates out of life-changing jobs.

How we do it

We elevate people to do their best work. We operate as a deeply integrated, strategic partner for CTOs and CHROs, and we make technical interviewing a customer-centric experience for candidates. We measure ourselves by our clients’ success, and we never stop innovating.

What we offer

We pioneered the Interviewing Cloud, a human+tech solution for conducting interviews on behalf of companies worldwide, 24/7. Karat’s Interviewing Cloud delivers better results than code tests or traditional interviews, and unlocks opportunity for companies and candidates alike.

Our story

Mo Bhende and Jeffrey Spector connected on the shared commitment to unlocking opportunity in a world where access to career growth is often limited to where a person went to school, who their friends and family are, or their past work experience.

While leading global strategy within XBOX at Microsoft, Mo needed to hire 300 software developers as fast as he could. He learned quickly that the traditional approach to technical interviewing no longer worked. There had to be a better way.

Meanwhile, as Chief of Staff at the Bill & Melinda Gates Foundation Jeffrey had been researching and addressing economic disparity. Through his work with job seekers, it became clear that the interviewing and hiring process often felt uncomfortable and unfair. He became focused on ways to reduce bias and create greater opportunities for job seekers.

The two friends realized they were thinking about different facets of the same fundamental problems: The interview is the gateway to economic prosperity for companies and individuals alike. It needs to be treated as a scientific discipline and a profession. Continuously optimized like other mission-critical processes. Through their own experiences and research, they came to recognize that improving the interviewing and hiring process for software engineers, in particular, would connect millions to opportunities and power economic growth. The technical interview itself must be re-engineered. In 2014, they came together to create Karat.

Today we’re recognized as the experts and the global leader in technical interviewing, conducting thousands of interviews each month on behalf of leading technology companies and enterprise engineering groups.

Employee benefits

Learn about the employee benefits and perks provided at Karat.

View benefits

Disability insurance

Short-term and long-term disability insurance.

401k matching

Save for your retirement the smart and simple way.

Life insurance

We'll cover your life insurance, so you don't have to worry.

Generous vacation for hourly employees

Enjoy 18 company holidays, plus 3 weeks time off for hourly employees.

View Karat's employee benefits
Claim this profileKarat logoKA

Karat

Company size

201-500 employees

Founded in

2014

Chief executive officer

Mohit Bhende

Employees live in

View company profile

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