Customer Success Director | Fully Remote US

Company Description

Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, HireVue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, HireVue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.

Job Description

At HireVue, we’re looking for a Customer Success Director (CSD) who’s ready to roll up their sleeves, think big, and drive real impact. If you’re passionate about helping customers win, love the energy of an entrepreneurial environment, and want to shape the future of customer success, this is your stage.

As a CSD, you’ll be the strategic partner our customers can’t live without — leading conversations that drive ROI, spark product adoption, and open the door to growth and expansion. You won’t just react to customer needs — you’ll be three steps ahead, inspiring confidence and unlocking new opportunities.

This role is dynamic, fast-paced, and packed with variety: one moment you’re deep in strategy sessions, the next you’re collaborating with product teams or helping customers plan their next big move. You’ll wear a lot of hats — manager, strategist, marketer, planner — and you’ll love it.

If you thrive on ownership, decision-making, creative problem solving, and working with a team that’s as passionate about success as you are, then you’ll fit right in.

Essential Duties and Responsibilities

Account Management & Strategic Direction

• Partner with a portfolio of key accounts to develop a strategy for successful adoption, long term value and business impact

• Facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes

• Lead initiatives with customers to drive positive Net Promoter and candidate experience scores

• Build broad relationships with key account contacts as well as internal partners on the sales, product and engineering teams

• Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account portfolio.

Subject Matter Expert/Advocate

• Partner with customers on HireVue product offerings, best practices & processes and lead customers to effectively integrate digital interviewing into those processes

• Advocate for customers internally by building and maintaining strong partnerships with the sales, product management and marketing teams

Qualifications

Education and Experience

• 3+ years related experience

• Experience with enterprise or strategic level customers preferred

• Experience managing client relationships in software as a service or technology environments

• Experience consulting with Fortune 500 companies

• Experience with sales, consulting, training or leading new initiatives in a corporate environment

• Experience in project/change management and organizational development

• Passion for outstanding customer service and account management with an execution focus

• Robust organizational and prioritization skills

• Strong working knowledge of the human resources / talent acquisition function is beneficial

• Strong written and verbal communication skills

• Ability to quickly negotiate and reach consensus across diverse groups/teams is a must

• Collaborative, forward thinking individual who thrives in a team environment

• Possess strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space

• Energetic self-starter with ability to work independently in a competitive and fast-paced environment

• Strong work ethic is critical with a desire to innovate and grow

• Working knowledge of Google Workspace, Microsoft Office and Salesforce

Additional Information

All team members at HireVue are expected to embody our core values, which are the H.E.A.R.T. of HireVue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. CSDs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.

HireVue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.

Medical, dental and vision insurance | 401(k) with employer match up to 4% | Unlimited Paid Time Off

Click Here for more information on US Benefits

HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

HireVue is NOT currently hiring in:

AK, IA, ME, MS, NM or WV.

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