Technical Project Manager

About the Role:

Job Responsibilities:

• Lead the end-to-end delivery of infrastructure-focused projects, including Single Sign-On (SSO) implementation, Customer Relationship Management (CRM) system streamlining and migration, and system operational resilience and modernization.
• Collaborate with technical teams and business stakeholders to gather and document detailed project requirements to ensure a comprehensive understanding.
• Develop and maintain comprehensive project plans including timelines, budgets, milestones, and resource allocations.
• Use project management tools (e.g., Jira, Confluence, SharePoint) to track progress, manage risks, and ensure accountability across project teams.
• Deliver clear, consistent updates to the Technology and Product Officer and key stakeholders through weekly status reports, project dashboards, and other transparent communication channels.
• Identify project risks and issues, develop mitigation strategies, and proactively remove roadblocks to maintain project momentum.
• Coordinate with external vendors and consultants to ensure timely and high-quality delivery of contracted services.
• Conduct post-project reviews to capture lessons learned and incorporate process improvements into future initiatives.
• Perform other work-related duties as assigned.

Required Education and Experience:

• Bachelor’s Degree in Computer Science, information Systems, or related field, or equivalent experience required.
• 5+ years of experience in technical project management with a focus on IT infrastructure (e.g., networking, cloud, security, or systems administration).
• Experience managing third-party vendors and consultants.
• Familiarity with Agile and hybrid project methodologies.
• PMP, PMI-ACP, or CSM certification preferred.

Required Skills/Qualifications:

• Proven track record of managing complex technical projects, particularly in IT infrastructure (e.g., networking, cloud, security, systems administration).
• Strategic thinker with the ability to balance long-term technology planning and short-term execution.
• Excellent organizational, prioritization, and communication skills.
• Strong attention to detail and a proactive problem-solving mindset.
• Experienced in working collaboratively across distributed teams.
• Proficient in using Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) and project management tools (Jira, Confluence, Asana, or similar).
• Comfortable working independently in a remote environment.
• Ability to escalate and communicate risks effectively to leadership.
• Applicant must have dedicated, quiet space for working remotely with reliable internet access

Physical Requirements:

• This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Must be able to lift up to 15 pounds occasionally.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.