Manager, Project Management & Business Analysis (Evergreen)

What your impact will look like:

• Supervise the project management and business analytic team supporting multiple systems with responsibilities including work allocation, planning, performance evaluation, compensation, staffing and other duties as assigned.
• Provide strategic and tactical expertise as a trusted advisor to team members, customers, and other teams through coaching and mentorship ensuring implementations meet client specific missions and solve core challenges around digital services.
• Excellent client relationship skills with the ability to mitigate risk, deescalate tense situations, and bring solutions to the table that are a win-win for both client and Granicus.
• Look for opportunities to scale efficiencies and new ways of working across multiple projects and markets.
• Maintain proactive data driven approach to executing customer initiatives, anticipating needs, and guiding decisions that have a net positive impact to Granicus.
• Work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets.
• Support team to improve and evolve ways of working when necessary.
• Serve as a sponsor for Granicus projects to facilitate escalations to mitigate risk and ensure project and client success.
• Advocate and evangelize "best practices" to ensure delivery team is providing long term success and value for Granicus clients.
• Provide direction and technical leadership on complex, high-impact projects and in all phases of the development and implementation process, ensuring essential procedures are followed.
• Serve as a program manager or subject matter expert as required on high visibility projects, while training/ upskilling junior project managers, implementation consultants, and/or business analysts.
• Have the ability and the drive to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Can act as subject matter expert to stakeholders and /or other team members.

You'll love this job if you have:

• Minimum of 10+ years of experience in program/project management, preferably in a customer-facing role.
• Minimum of 5+ years in a consulting environment (preferred), within-depth experience managing shifting priorities.
• 5+ years of people managementexperienceor 5+ years leading teams to meet stakeholder objectives.
• Experience implementing Software as a Service (SaaS) or other technical projects.
• Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients (both internal and external).
• Ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
• Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
• Knowledge of project management tools, methodologies, and best practices.
• Ability to work independently and collaboratively within a team.
• Ability to manage conflict and influence decision-making at all levels of the organization.
• Strong organizational and planning skills with the ability to manage complex, multi-faceted projects.
• Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth.
• Solid understanding of Customer Relationship Management (CRM).
• Proactive and data driven.
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results.
• Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you.
• Can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions.
• Have excellent communications skills – listening, verbal, and written.
• Can drive your team’s success and are a self-starter.

Preferred skills:

• Are bilingual (English and French) – preferred.
• Have served as a program manager or manager for high-touch clients.
• Have worked in the public sector.
• Possess a Project Management Professional Certification or Equivalent.
• Have experience working with remote teams.
• Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies.
• Have previous experience with the AMANDA product.

Security requirements:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website: https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42\