Grafana Labs is a remote-first, open-source powerhouse looking for a Senior Observability Architect to design and implement complex observability solutions for their most important customers. The role requires deep technical expertise, strategic leadership, and excellent communication skills.
Requirements
- Serve as the primary technical point of contact for a portfolio of Grafana customers
- Design the observability maturity journey of customers and assist them on that path
- Provide expert-level troubleshooting and guidance to drive adoption
- Conduct regular technical reviews and health checks to ensure client success
- Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience
- Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
- Collaborate with clients to develop and execute technical roadmaps
- Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features
- Develop and maintain strong, long-term relationships with key stakeholders
- Drive the adoption and effective use of our product suite within your customer portfolio to maximise their value from our platform and ensure a strong return on investment
- Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests
- Conduct training sessions and workshops to educate clients on our technology
- Develop and deliver technical documentation, guides, and tutorials
- Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects
- Prepare and present reports on client metrics, achievements, and areas of focus
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Health Insurance
- Dental Insurance
- Vision Insurance
- Annual Leave Policy of 30 days per annum
- 3 days of annual leave entitlement reserved for Grafana Shutdown Days
