Corporate Counsel (EMEA)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a highly motivated Corporate Counsel to join our dynamic Legal team. In this role, you will provide commercial legal support to our Sales and Channel organisations across EMEA, helping drive growth while mitigating risk. The ideal candidate will have a strong background in commercial technology transactions, particularly SaaS agreements, and a collaborative approach to supporting business objectives.

This is an excellent opportunity to work in a fast-paced, high-growth technology environment and contribute directly to the success of a leading AI-powered customer and employee experience platform.

Key Responsibilities

• Draft, review, and negotiate a wide range of commercial agreements with a focus on:
  • Cloud services and SaaS agreements
  • Channel partner agreements
  • Software license and support agreements
  • Professional services agreements
• Provide practical and commercial legal advice to internal stakeholders across EMEA, ensuring alignment with company processes and risk management.
• Collaborate with Data Privacy, Security, and Product Counsel teams on contractual and regulatory matters, including AI product compliance.
• Support RFP responses from a legal perspective.
• Monitor legal and regulatory developments affecting cloud-based software solutions and share insights with the team.
• Contribute to and maintain Genesys’ templates, playbooks, and guidance documents.

Required Skills & Qualifications

• Law degree from an accredited UK or EU law school.
• Licensed to practice law in England & Wales or an EU jurisdiction, with experience negotiating contracts governed by English law.
• 2–3 years PQE in TMT law at a reputable firm, or equivalent in-house experience, particularly with SaaS agreements.
• Strong skills in contract drafting, negotiation, and stakeholder communication.
• Substantive knowledge of intellectual property law as it applies to cloud services.
• Ability to provide practical, business-oriented legal solutions with sound judgment.
• Demonstrated capability to manage complex workloads, prioritize tasks, and work independently.
• Comfortable operating in a fast-paced environment with high standards for integrity, execution, and collaboration.

Additional Skills (Desirable)

• Knowledge of competition law in a technology context.
• Understanding of regulatory issues relating to AI in cloud services (including the EU AI Act).
• Familiarity with financial services regulations for cloud outsourcing (DORA, EBA, PRA).
• Experience negotiating SaaS agreements with financial institutions or public sector clients.
• Working knowledge of the EU Data Act.
• Experience negotiating agreements in the Nordics or Middle East.
• Ability to communicate and negotiate in foreign languages, particularly Italian, French, Spanish, or German.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.