Learning and Development Specialist (Contract)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We’re looking for a resourceful and detail-oriented Learning & Development Specialist (Contractor) to support our team during a maternity leave. This role will focus on employee onboarding, compliance training, and learning platform operations while also supporting leadership development programs, manager training, and talent initiatives. The ideal candidate is comfortable with virtual and hybrid facilitation, systems-based work, and cross-functional collaboration. This is a contract role, covering a leave of absence.

Responsibilities:

New Hire Onboarding

• Facilitate hybrid bi-weekly New Hire Orientation (NHO) sessions

• Update and send invites, manage communications to new hires and hiring managers

• Maintain and refresh onboarding materials, including decks and welcome kits

• Track feedback and update the NHO calendar for 2026 planning

Compliance Training Administration

• Launch and monitor courses in our LMS (Docebo)

• Generate overdue learner reports and partner with Legal on training priorities

• Manage contract logistics with external vendors (e.g. Everfi)

Learning Platform Support

• Manage and update content in our Learning Experience Platform (Degreed)

• Create and curate learning plans, pathways, and communications

• Respond to platform-related support tickets and manage team inbox inquiries

Program & Training Support

• Coordinate logistics for the Elevate Leadership Program and New Manager Training

• Help design and publish course content

• Support facilitation, communications, and survey feedback

Talent Management Program Support

• Assist with communications, scheduling, co-facilitation, and deck creation or reviews for talent initiatives such as performance management training and engagement survey enablement

• Support internal enablement sessions and cross-functional coordination as needed

Team Operations

• Attend recurring check-ins with platform vendors and legal stakeholders

• Support internal training events and learning communications as needed

Qualifications:

• 3+ years of experience in Learning & Development, Talent or HR Operations

• Familiarity with Degreed and Docebo or similar learning platforms

• Strong project management and communication skills

• Experience with content creation tools like Articulate 360, EasyGenerator, Rise360 or Canva

• Ability to work independently and manage multiple priorities in a hybrid environment

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.