Revenue Enablement Manager

Responsibilities

• Partner with the SVP, Strategy Enablement, and Sales/CX leadership to identify strategic areas of opportunity to improve and optimize revenue growth and customer retention results.
• Coordinate with marketing to execute scalable programs and campaigns that drive customer engagement, leading to net new revenue, upsells, and renewal opportunities.
• Build and maintain trusted relationships with sellers, sales management, CX leadership other internal stakeholders integral to success.
• Create frameworks for continuous learning, including onboarding, role-based training, and ongoing skills development.
• Partner with Revenue Operations to design KPIs and dashboards that track enablement impact and performance.
• Ensure enablement content is unified, scalable, and aligned to the needs of local markets and roles.
• Maintain enablement software (e.g. Seismic) to ensure it is constantly optimized for the needs of those in customer-facing roles.
• Own the ongoing optimization and maintenance of our core Enablement platform.
• Manage the delivery of onboarding programs for new hires, with collaboration and reliance on SME’s, hiring managers, and mentors.
• Collaborate on development delivery of onboarding program to set new hires up for success, including regular product bootcamps.
• Continuously improve the delivery of the onboarding program with the goal of reducing time to ramp to productivity.
• Design and build a learning curriculum and training content to train the customer-facing team on all associated knowledge and skills across product and core role processes.
• Create, or collaborate with SMEs to create other enablement content, including playbooks, guides, and job aids, as needed.
• Partner to develop content on topics identified as priority areas of development for the team.
• Create, maintain, and share learning materials, content, and resources with GTM team members.
• Develop foundational training cadence on core competency areas to enable and upskill across the GTM organization continually
• Manage all training logistics for the team: meeting materials (in collaboration with content owners), recordings, knowledge checks, and make all materials available
• Assist with delivery, assess collect feedback, and improve on a continuous learning program, including regular training sessions.
• Monitor feedback market demands to determine enablement priorities with SVP, Strategy Enablement.

Qualifications

• Bachelor’s degree in business administration or a similar field of study, or equivalent experience required.
• 3+ years in a SaaS or similar environment on a Sales team or CX team in a CSM or support role.
• Prior experience creating and executing successful revenue enablement programs.
• Ability to work cross-functionally and collaborate with sales, marketing, and product teams required.
• Experience with sales methodologies and training programs preferred. Command of the Message certification is a strong plus.
• Strong project management skills and the ability to manage multiple projects simultaneously are required.