United States onlyIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. Our mission is to empower Intercom employees with compelling experiences, deep knowledge, and essential career development skills that drive meaningful engagement and long-term success.
As a SeniorSales Enablement Manager, Partnerships Enablement, based in Chicago, IL, you will be responsible for equipping our partner ecosystem with the knowledge, tools, and strategies they need to successfully sell, implement, and support our solutions. You will design and execute enablement programs that drive partner engagement, increase partner-led revenue, and enhance collaboration between internal teams and external partners.
This role requires a mix of strategic thinking, program management, training development, and cross-functional collaboration. The ideal candidate is a strong communicator, a skilled facilitator, and experienced in building scalable enablement initiatives for partnerships, alliances, or channel sales teams.
What will I be doing?
Reporting to the Senior Director of Global Sales Enablement, you will own and drive Intercom’s partnerships enablement activities and programs globally. You’ll be responsible for:
- Developing tailored enablement programs and resources that address the unique needs of the partnerships team, including partner onboarding, joint value propositions, and co-selling strategies.
- Creating and maintaining detailed playbooks and partner-facing content—such as training materials, product documentation, sales playbooks, demo guides, and case studies—outlining best practices for engaging with partners, navigating partner ecosystems, and executing successful joint sales motions, while continuously updating content to reflect new features, updates, and industry trends.
- Working with Product Marketing, Sales, and the Partnerships team to adapt product messaging, use cases, and collateral for partner-focused engagements.
- Designing and delivering ongoing training sessions, workshops, and certifications to ensure the partnerships team is fully equipped to engage and empower our partners.
- Implementing and refine processes that streamline partner enablement, improve information accessibility, and foster alignment between Intercom and our partners.
- Establishing regular feedback loops with the partnerships team to identify gaps, gather insights, and continuously improve enablement programs.
- Tracking the impact of enablement initiatives through key performance indicators such as partner activation rates, co-selling pipeline growth, and deal velocity.
- Act as the bridge between partnerships, sales, product marketing, and other teams to ensure a unified and effective go-to-market approach.
- Experience working with different types of partners (e.g., resellers, integrators, technology partners).
What skills do I need?
- 8+ years in a Sales Enablement, Product Management, or a related role in a SaaS organization
- Experience in delivering training both in-person and remotely
- Experience in designing self-paced learning interventions
- The ability to work cross-functionally and with senior leadership
- Strong project management skills, with the ability to manage multiple priorities and deliver high-quality work on time
- An intuitive sense for taking complex or large bodies of information and delivering the right information at the right time
- Working knowledge of sales process, employee engagement strategies, and success criteria
- Analytical mindset with the ability to measure and report on the effectiveness of training and career programs
- Excellent communication (verbal, written, and presentation) and interpersonal skills; positive, flexible attitude
- Group facilitation skills; running workshops, role plays, and hands-on learning activities
- Ability and willingness to learn and develop new skills
- Highly organized, great attention to detail, and deadline-driven
- Successful experience in deal coaching and career coaching
Bonus skills attributes
- Experience at a high-growth SaaS company
- A background or certification in leadership development frameworks
- Experience using Salesforce.com, Outreach, 6Sense, Gong
- Worked in a globally distributed team
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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