Sales Operations Data Analyst

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like

This position, based in the Philippines, is within our high-performing Sales Operations function, which comprises Commercial Analysts aligned to each sales segment.

Reporting to the Senior Commercial Analyst - Sales Operations, you will be a key member of the Sales Operations team, partnering closely with Sales, Revenue Technology, Commercial Operations and other members of the Sales Ops team to manage customer & commercial data, provide business process & analytical support that drives strategic, tactical and commercial objectives in-market.

To be successful in this role, the ideal candidate should be comfortable working in a fast-paced environment and have the ability to quickly pivot in response to changes in the business and market. This role requires a high degree of adaptability and agility, as well as the ability to handle multiple tasks simultaneously while maintaining attention to detail. A candidate who can thrive in a dynamic and constantly evolving environment will excel in this position.

As a Salesforce Administrator, you’ll be responsible for:

• Responsible for first responses to Sales queries as part of the Sales Operations service desk, monitoring Slack channels and redirecting inquiries to the appropriate channels for prompt resolution.
• Administer Opportunity, Account and Lead records in Salesforce, including reopening opportunities, merging duplicate records, data quality checks and ensuring accurate and up-to-date records.
• Administering our allocations tool and related data to ensure fair distribution of records across the sales team.
• Conduct lead and account enrichment, including researching and appending data to existing leads to increase the accuracy and completeness of our database.
• Assist with the onboarding and offboarding process for Sales, ensuring Lead and Account pipelines are assigned and redistributed in a timely manner.
• Communicate with Sales Leaders to understand the detailed requirements for requests that are submitted.
• Support ad-hoc reporting and assist with monthly dashboard or reports updates in Salesforce.
• Collaborating with Sales to ensure the sales process is understood and followed, as well as identifying & executing on opportunities for improvement with the goal of improving data quality and reducing room for error.

What you will bring:

Professional Experience:

• Previous experience in data administration, data analysis, or data management
• Previous experience working in a fast-paced environment, with the ability to quickly pivot to respond to changes with the business and market
• Previous experience working alongside a sales team highly regarded
• Previous experience working in a service desk, or similar capacity highly regarded, as is experience using communication tools such as Slack

Technical Proficiencies:

• Proficiency using or administering data within the Salesforce platform, or comparable CRM, including building or maintaining reports & dashboards
• Strong proficiency in Excel and/or Google Sheets
• Exposure to tools such as Chili Piper, LeanData, ZoomInfo or Cognism highly regarded

Professional Skills

• Exceptional verbal and written communication skills, with a strong ability to communicate proactively with peers, managers, and leadership on plans, progress, and challenges
• Excellent attention to detail

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our Australian heroes:

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including:

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match?

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.