Payroll & Implementations Manager

Our mission and where you fit in

At Employment Hero, we are an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. This exciting opportunity requires expertise from an enthusiastic team player to assist us in growing our business in the UK payroll sector.

The Payroll & Implementations Manager is responsible for overseeing the payroll processes; ensuring that all client pay runs are processed accurately and on time for a portfolio of clients. This is a client focused position that will offer a team of payroll professionals varied and diverse opportunities to undertake an automated payroll process. Overall, you will play a pivotal role in coaching, mentoring and developing the team to ensure delivery of pay accurately and on time. You will also be a key contributor to our overall transformation and partner on changing our current payroll offering and processes.

This position is vital to our success and growth. The priority for this role will be providing a high quality service to internal and external stakeholders, and contributing to the long term development of the payroll function.

Many of our customers are not experts in Payroll and/or HR, and our platform and our business are constantly changing. You are responsible for guiding our customers efficiently and effectively. To be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, and drive outcomes.

As a Payroll & Implementations Manager, you’ll be responsible for:

Client Delivery:

• End-to-end processing of weekly, fortnightly and monthly client pay runs in accordance with instructions, agreed expectations and best practice.
• End to end project managing new client onboarding and implementation following established processes; including kick-off meetings, system configuration, training, parallel runs, year to date import and go live.
• Provide excellent and proactive customer service in all dealings with your managed payroll clients and employees.
• Perform full function payroll tasks including on-boarding, auditing, reconciliations, terminations, workplace pension and HMRC Reporting.
• Allocate new clients and account management;
• Build and develop relationships with clients to ensure trust as an outsourced partner.
• Liaising with clients on the phone, via email and at times, in person.
• Manage more complex and high maintenance payrolls within portfolio.
• Point of escalation for system, payroll or client matters.

People Management:

• Manage, support and develop Payroll Business Partners within your portfolio.
• Manage, support and develop Payroll Implementation Specialists within your portfolio.
• Conduct 1:1’s with direct reports.
• Accountable for new starter induction and training within your portfolio.
• Ensure team member absences, such an annual leave, are appropriately managed with adequate handover and advising relevant people internally and externally.
• Encourage team members to participate in Happiness Survey and other People & Culture and company initiatives (i.e virtual social event attendance etc).

Leadership:

• Actively participate and contribute to the weekly Payroll leadership meetings and Implementations meetings.
• Proactively highlight with a solution focus, any obstacles in the implementation process for any specific clients - i.e any new clients where the current process has come across roadblocks or challenges.
• Run and provide weekly report to Head of Payroll & Implementations.

Information Security & Risk Management

• Awareness of, and comply with, all information security policies of the organisation relevant to your business role.
• Contribute to risk assessment where required.
• Take action to prevent an information security incident from occurring or escalating, where possible, and report any actual or potential security breaches.

What will you bring

• Minimum 6 years operational experience running UK Payrolls.
• People Management experience.
• Excellent knowledge of UK legislation and payroll-related tax matters.
• Proven experience with various payroll software, HMRC submissions, faster payments/BACS, Auto Enrolment, Payroll Journals, Pension submissions, P11D’s, Reporting, etc.
• Understanding of GDPR compliance and ISO quality standards is desirable.
• Project Management experience.
• Intermediate user of Microsoft Office Suite with advanced Excel skills.
• Experience of setting goals and managing direct reports
• Enthusiasm and passion for providing clients with the highest level of service.
  

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 90+ heroes in the UK and 1000+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our UK heroes:

“A couple of years ago I couldn’t have even imagined that I would be sitting here in my apartment in London, doing my dream job with a team on the other side of the world. But what I really didn’t expect is how safe and supported I feel in my role, and that so much trust and such a friendly working environment has been built quickly and virtually.”

Plus you’ll get to enjoy a number of great perks, including:

• Self, health, wealth and happiness programs
• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Social events events and team celebrations
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Employee Share Option Program: be an owner of Employment Hero!
• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match?

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.