Payroll Implementation Consultant (Singapore)

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

This role will be responsible for the accurate and successful implementations of our Managed Payroll customers.

The Payroll Implementations Consultant functions as the subject matter expert (SME) of our EH Payroll platform, as well as any HR to Payroll workflows that their project team is responsible for.

The Payroll Implementations Consultant is responsible for communicating configuration and customer requirements for the payroll platform and ensuring relevant deliverables are met to provide successful delivery of the system implementation.

The Payroll Implementations Consultant is expected to be a subject matter expert (SME) of all Managed Implementation Payroll processes, including how the HR and Payroll platforms function together and customer solution options across both platforms.

This role relies on you building a reputation as a trusted advisor and consultant both with the customer and within the Managed Implementation team. Ensuring a positive customer experience is of utmost importance.

The Payroll Implementations Consultant will be working across multiple concurrent projects of a complex and high value nature, alongside being a point of contact as an SME. This means you will need excellent time management and prioritisation skills to be successful in this role. Further to this,, you will need to be able to communicate effectively, influence stakeholders and drive positive outcomes.

You will report to the Payroll Implementations Team Lead (SEA). In this role you will be responsible for staying across process changes and supporting the roll out, change management and adoption across the team.

As a Payroll Implementations Consultant, you’ll be responsible for:

Project Delivery

• Apply payroll best practice to the implementation of the EH payroll system
• Maintain high levels of customer satisfaction by identifying customer needs and leading outcome driven conversations to work towards a customer centric solution.
• Providing customers with a positive experience throughout the implementation journey, showing flexibility in approach, in turn building and managing positive customer relations.
• Effectively communicate and coordinate configuration and testing requirements across the team to the accurate and successful implementations of customer requirements.

Data

• Ensure all data is managed with the strictest security, following EH’s internal data handling and security policies.
• Ensure the data in our business management systems is accurate and current, updating as required within the prescribed cadence.

Subject Matter Expertise

• Implement robust quality assurance processes to ensure adherence to project requirements, industry standards, and regulatory compliance.
• Have a deep understanding and expertise in payroll processing, legislation for both Malaysia and Singapore.
• Act as the primary point of contact for escalated client issues, demonstrating strong problem-solving skills and a commitment to client satisfaction.

Innovation and Process Improvement

• Stay updated on industry trends and best practices to optimise leading the way with payroll implementations

Collaboration Communication:

• Foster a collaborative environment by promoting open communication and knowledge sharing among team members and cross-functional teams.
• Facilitate regular meetings and discussions to ensure alignment on project objectives, priorities, and milestones.
• Act as a liaison between different departments, facilitating seamless communication and collaboration to achieve project goals.

What you will bring:

• 3+ years payroll implementations and/or payroll experience in either Singapore or Malaysia. Experience in both countries highly desirable.
• Excellent communication and interpersonal skills.
• High level of written and verbal communication including stakeholder engagement and stakeholder management (internal and external).
• Problem-solving and decision-making skills with a focus on delivering results.

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our Australian heroes:

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including:

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match?

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.