Product Analyst, Payments team, 100%-remote friendly within Spain)

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 12 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 100 million patients trust us every month. almost 300.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. And yet, employing over 2.700 people all over the globe, we managed to keep the startup mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of almost 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us.

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.

Job Description

About the Role

As a Product Analyst at Docplanner, you will play a key role in generating insights that drive product decision-making and help our product teams achieve their goals through the smart use of data.

In this position, you will take full ownership of your team's key metrics and collaborate closely with a variety of stakeholders to generate and test hypotheses. You'll work alongside a passionate team of product analysts, researchers, product managers, developers, and designers to identify new opportunities for collaboration and continuous product improvement.

The ideal candidate has prior experience in a similar role and feels confident operating within a complex, fast-paced product organization, ideally in the SaaS industry.

Current Opportunity

Right now, we’re looking for a Product Analyst to join our Payments team, where we are redefining how payments work in healthcare — offering you the chance to solve real-world, complex challenges at an impressive scale.
You’ll contribute to transforming the payment experience for millions of patients and doctors. From booking appointments to creating a seamless post-visit checkout, you'll help build flexible, intuitive tools that make healthcare payments frictionless.

Key responsibilities include:

• Create and maintain dashboards, analyses, and forecasts related to our team’s main metrics. You own part of the business reporting for this domain.

• Work with higher management, business stakeholders, and researchers to create and validate hypotheses from both a qualitative and quantitative perspective.

• Manipulate and transform large data sets to bring new insights and perform root-cause analysis.

• Effectively communicate and present findings, insights, and recommendations to various stakeholders and a wider audience.

• Strategy: Help shape our product strategy with data-driven insights, defining our main metrics and customer journeys.

• Work closely with Data Engineering to maintain and improve data sources used in some of our main dashboards.

• Ensure the visibility of customer interactions by defining specs for software instrumentation and provide access to enable your stakeholders to take decisions based on product usage and interactions.

• Analyze funnels and Conversion rates, and validate hypotheses by taking the lead on experiments and A/B Tests.

Qualifications

Who are you?

• You are curious by nature, and you love to ask and answer questions and dig into data.

• You like to describe the world with number systems.

• You have an excellent understanding of statistics.

• You enjoy constant learning and high autonomy.

• You enjoy being part of a diverse analytics team.

• You are familiar with complex Product organizations in the SaaS market.

What skills and experiences do we want you to have?

• 3+ years of relevant experience in analytics, working with business KPIs and metrics, of which 2+ years working closely with product managers and user research teams (Bonus: Experience in working on financial products).

• You are familiar with the tools that we use:

  • Fluency in SQL (essential)

  • Data visualization tools such as Tableau, PowerBI or similar (essential)

  • Familiar with event-tracking tools such as Google Analytics, Amplitude or similar (essential)

  • Familiar with Python and its ecosystem of Data Science libraries

  • Experience working with data warehouses (Redshift, Bigquery etc.)

• Great communication skills and stakeholder management. You are able to communicate your data insights in a clear and concise manner.

• Fluent in manipulating, transforming, and reshaping data, preferably from multiple data sources.

• Doing root-cause analysis, applying statistical concepts like regressions, and proving correlations and causation.

• Contributing to data warehouses, creating aggregated data sets, general understanding of data pipelines and flows.

• Experience running A/B Tests and interpreting the results

Which skills are ‘bonus points’?

• Git and version control, we use GitHub.

• Experience with building data pipelines with Airflow and defining data models with DBT

• Having worked with scikit-learn, pytorch and other AI/ML Python frameworks.

• Experience in leading experimentation and AB testing initiatives.

Additional Information

Let’s talk money

• A salary adequate to your experience and skills.

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;

• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with our hub in Barcelona;

• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);

• Summer intensive schedule during July and August (work 7 hours, finish earlier);

• 23 paid holidays, with exchangeable local bank holidays;

• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first

• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental);

• Access to hundreds of gyms for a fee in partnership for you and your family with Wellhub;

• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

Keep growing with us

• Free English and Spanish classes.

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO