Data Analyst (Canada)

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

Revolutionizing the dental industry is hard…and we need help.

We're on the hunt for an experienced data analyst who can tackle some of our most significant challenges in the realm of analytics for the Product team. This function is responsible for key aspects of Dandy’s business, obsessing about the customer experience. This role will support them to grow recurring revenue, improve customer retention, and enhance our product experience through increased feature usage. You will enable the team to drive customer ordering behavior through an increased understanding of customers by segment. In this highly cross-functional role, you will work autonomously to leverage data analysis to provide recommendations that make Dandy a more compelling service for our customers

Your responsibilities/opportunities

• Develop and share insights that drive the revenue and product teams to better serve, acquire, and retain customers

• Define the data language (i.e. KPIs, dashboards, measurement, etc) to ensure your team grasps the underlying truth that drives progress and success

• Facilitate rapid decision making through ad hoc work or by democratizing data/self service (effective BI or user-friendly explores in Looker in partnership with our data engineers)

• Design and execute effective A/B experiments that cater our product offering to our customer’s needs and boost recurring revenue

• Utilize your data super powers to reduce ambiguity and solve problems

• Be a strategic thought partner with cross-functional stakeholders

• Mentor other analysts and help them grow

About you:

• 3+ years of experience working in revenue, retention, and customer life cycle analytics, ideally in a B2B setting

• BA/BS in a quantitative field such as mathematics, statistics, engineering with customer empathy or a BA/BS in behavioral science (economics, psychology, etc) with statistics skills

• Excellent SQL & Python skills

• Strong communication skills and experience communicating results in a way that drives change. You have the ability to use data to inform, align, and lead

• Strong senses of autonomy and ownership

• Strong critical thinking, problem solving, and statistical skills

Bonus points:

• Experience working with revenue data at a company like Shopify, Amazon, Uber, Lyft, Instacart, or the like.

• Strong customer empathy, particularly for dentists

• Have experience turning vague business problems into statistical rigorous analyses & solutions (e.g. causal inference, predictive modeling)

• Interest in working and learning in an earlier stage company where we’re still working out some of the basics

• Experience in Looker, Hex, and DBT

Job ID: 1860

For full time positions, we offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!