Mgr Software Dev

Hi, I'm Veena, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Manager – Software Development (DevOps)who will:

Role Overview

• Lead and manage an agile DevOps team delivering solutions on a SAS-based analytics platform
• Accountable for team delivery, operational excellence, and continuous improvement across the full software lifecycle

Leadership & People Management

• Provide line management, coaching, and performance development for one or more DevOps teams
• Foster a high‑performing, inclusive team culture
• Support career development through regular feedback and mentoring
• Manage team capacity, workload planning, and priorities in line with business objectives

Agile & DevOps Delivery

• Lead the team within an agile DevOps framework, ensuring consistent delivery of high‑quality outcomes
• Own sprint planning, retrospectives, and continuous improvement actions
• Balance feature development with platform stability, technical debt, and operational support

Stakeholder & Delivery Management

• Act as the primary point of contact for product owners, delivery leads, and key stakeholders
• Communicate progress, risks, and dependencies clearly to leadership

Operational Excellence

• Oversee production support, incident management, and root‑cause analysis
• Continue to foster a culture of team accountability for solutions across their full lifecycle
• Ensure documentation, runbooks, and operational processes are maintained and improved

Desirable Experience

• Proven experience managing teams in an agile DevOps environment
• Strong understanding of SAS platforms, analytics systems, or large‑scale data solutions
• Experience leading teams responsible for both delivery and operational support
• Experience using automation or AI‑assisted tools to improve development or operational efficiency
• Ability to work effectively across engineering, data, and business stakeholders
• Exposure to AWS/microservices or distributed system architectures in production environments

• Interest in emerging AI and analytics trends and how they can be practically applied in business environments

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s Degree (Engineering, or MCA) or equivalent experience required.
• Minimum of 14+ years previous experience managing teams in large scale software development initiatives, preferably DevOps teams.
• IT knowledge in software development methodologies/processes, design, implementation, test, and documentation.
• Experience in the Telecommunication or Cable industry is a plus.
• Experience in SCRUM, Agile and Lean Practices.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.