Sr. Business Systems Analyst - Growth Initiatives

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is looking for a Senior Salesforce Business Systems Analyst to join our fast growing Customer Applications team. In this role, you will work closely with business partners to align technology solutions with business needs. Based on your deep understanding of the business, you will be responsible for designing, managing, strategizing and improving our Salesforce Growth applications. Working with the IT teams, you will help design and implement features that enable our Sales, Professional Services and Finance teams around our sales processes. You will also define the scope of technical projects and oversee execution. Our mission is to implement and optimize systems and applications that make it easier to do business at CrowdStrike.

What You’ll Do:

• Partner with business stakeholders to maintain a prioritized strategic roadmap, and coordinate and execute Service Cloud, Commerce Cloud, Marketing Cloud and Data Cloud related projects and enhancements..

• Provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, evaluate options, and design and deliver quality solutions.

• Own functional tasks and deliverables, including, but not limited to process definition, requirements gathering, vendor selection, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of business applications.

• Create and maintain project, application and architectural design documents and Salesforce development best practices

• Independently drive sprint planning sessions, standups, retrospective and cross-functional design sessions adhering to Agile best practices.

• Work to drive adoption and alignment across the company’s business processes and systems.

• Ensure the consistency and quality of related data across Salesforce and integrated systems.

• Use and recommend best practices while delivering scalable high quality solutions.

What You’ll Need:

• Bachelor's degree (technical degree preferred).

• 6+ years of experience implementing, configuring and administering SaaS business systems for a software company, with at least 2 years of Salesforce Service Cloud, Commerce Cloud, Sales Cloud, Marketing Cloud .

• Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills.

• Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership.

• Salesforce.com certification (Administrator, Advanced Administrator, Service Cloud Specialist) preferred but not required.

• Passion for creating a frictionless end user experience.

• Proven ability to work creatively and analytically in a problem-solving scenario.

• Strong knowledge and understanding of the Salesforce.com platform, ecosystem and best-practices.

Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected]​, for further assistance.

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