Principal, Business Operations - Infrastructure and Operations

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Infrastructure and Operations (I&O) organization at CrowdStrike is seeking an exceptional Principal, Business Operations leader to drive operational excellence and strategic initiatives across our global infrastructure teams. This senior leadership position is responsible for overseeing and optimizing all aspects of the organization's day-to-day operations, developing strategies, managing budgets, and ensuring operational efficiency at scale.

The role requires a strategic thinker who can translate complex operational challenges into actionable plans while working cross-functionally to align operational functions with company-wide objectives.

This is a unique opportunity to shape the future of our global infrastructure operations while working with cutting-edge technology and world-class talent.

As a key strategic leader, you'll drive operational excellence initiatives that directly impact CrowdStrike's ability to protect organizations worldwide from cyber threats.

What You’ll Do:

• Architect and implement next-generation operational frameworks that scale across our rapidly growing global infrastructure

• Spearhead strategic initiatives that transform how we deliver and operate our infrastructure services

• Partner with senior leadership to drive operational excellence and innovation across the organization

• Lead the development of data-driven insights that shape executive decision-making

• Build and optimize processes that enable our teams to operate at maximum efficiency

• Drive transformation through lean management principles and operational excellence

What You'll Own:

• Design and execution of comprehensive operational frameworks including KPI structures and daily lean management systems

• Strategic planning and implementation of mission-critical operational initiatives

• Development of executive-level dashboards and metrics that drive business decisions

• Management of operational budgets and resource optimization

• Implementation of best practices and continuous improvement processes

• Cross-functional collaboration and alignment across global teams

• High-impact executive communications and strategic presentations

• Agile practice implementation and optimization

• Data-driven operational excellence programs

Why You'll Love it Here:

• Lead strategic initiatives that directly impact company success

• Work with cutting-edge technology and world-class talent

• Shape the future of cybersecurity operations

• Significant autonomy and decision-making authority

• Exposure to senior leadership and executive stakeholders

• Opportunity to build and mentor high-performing teams

What You’ll Need:

• Master's degree in Business Administration, Operations Management, Engineering, or related field

• 12+ years of progressive experience in technology operations leadership

• Proven track record of driving operational transformation in high-growth environments

• Expert-level proficiency in data analytics and business intelligence

• Strong technical acumen combined with business strategy expertise

• Excellence in stakeholder management and executive communication

• Track record of building and leading high-performing teams

Bonus Points:

• Experience scaling operations in hypergrowth SaaS companies

• Management consulting background at top-tier firms

• Published thought leadership in operational excellence

• Advanced expertise in automation and workflow optimization

• Strong technical background in infrastructure operations

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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