Software Implementation Specialist

• Maintain an expert knowledge of the ClickUp product to provide targeted support to ClickUp users.
• Partner closely with users to understand their goals and blockers. Then translate that information into solutions that allow users to continue to scale in the platform.
• Manage a book of business with a focus on implementations and recurring delivery
• Deliver end-to-end configuration, and optimization of a customer's ClickUp Workspace
• Create roadmaps to ensure our customers are continuously receiving value.
• Provide initial support for customer inquiries via email or the ClickUp platform.
• Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.
• Maintains expert knowledge of ClickUp's ICPs.
• Provide guidance and mentorship to team mates across the support organization.
• Attainment of team KPIs

• 3+ years prior experience in a consulting role
• Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
• Fluency in English is required, both spoken and written.
• Demonstrated ability to work effectively and autonomously with global customers across different time zones.
• Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
• Excellent problem-solving and troubleshooting skills.
• Outstanding written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Self-motivated, proactive, and able to work independently.
• Preferred experience in SaaS PPM software or collaborative work management (CWM).

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

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