United States onlyChartHop is on a mission to create healthy transparency within organizations, so that employees and organizations thrive. We are looking for a Senior Customer Success Manager!
Requirements
- 5+ years in Customer Success, SaaS consulting, or a related field
- Proven track record of owning enterprise customer relationships, including renewals and commercial negotiations
- Strong executive presence — comfortable managing relationships with C-suite and VP-level stakeholders
- Experience with SaaS implementations, project management, and cross-functional collaboration
- Ability to understand and consult on complex workflows across People, Finance, and Recruiting functions
- Proficiency translating customer needs into product feedback and strategic recommendations
- Experience at a high-growth startup (nice to have)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Remote Work
