Recruiting Operations Consultant

About Ashby

We’re building the next generation of recruiting software and we’re starting with a suite of products that helps talent leaders, recruiters, and hiring managers run an efficient and data-driven hiring process.

We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have over 1,300 amazing customers including Ramp, Notion, and Zapier – yet we've only taken the first steps toward a much larger opportunity. In short, it's the perfect time to join! 🚀

About this role

As our second Recruiting Operations Consultant, you will be a part of our growing Customer Success organization. While this role will ultimately report into our future Head of Professional Services, the position currently resides with the VP of Customer Success.

In this role, you will partner closely with a variety of customers to help them optimize their Ashby instance – the scope of your work varies, but frequent engagements include:

• Quarterly co-builds (calls to discuss Analytics needs, which range from foundational reporting set up to creating custom dashboards for stakeholders)

• Refresh of customers’ Talent Acquisition strategies (often requires playing the role of arbitrator among various customer stakeholders to secure alignment)

• Set up and implementation (tactical, hands on keyboard)

This role evolves based on unique customer needs, so comfort with ambiguity is important. Additionally, driving accountability through direct dialogue with customers is imperative to this role. Example talk track you may leverage: “Talent Ops Tom, I’m hearing you say your ideal interview plan consists of these 6 stages but Head of Talent Haley it sounds like you think we should reduce the interview duration – alignment is important here; how can we reconcile the approach? I suggest we look at each interview stage to understand how it impacts your competency-based hiring process so we can determine where there might be flexibility.”

You could be a great fit if:

• You’re first-hand experienced with our product and excited by the power it offers Talent Acquisition teams

• You love helping customers learn – this is a collaborative role where our customers will lean on you for support as they become power users

• You have excellent communication skills – we value clear and concise communication

• You understand myriad stakeholders and their motivations (what matters to a Head of Talent may be distinct from what matters to a recruiter; you can help each achieve their goals)

• You’re willing to solve the simple (e.g. help a customer decide on an interview plan) to the complex (e.g. continuous measurement such as Quality of Hire reporting via A/B testing parallel interview processes)

• You are comfortable holding others accountable and setting clear expectations, especially relevant as it pertains to securing alignment across stakeholders

• You have a high level of empathy for our customers – their pain is our pain

• You can distill customer feedback in a way that keeps internal teams focused on the customer experience (in turn shaping our product roadmap)

• You are excited to shape our Recruiting Operations Consultant team as an early hire

You might not be a great fit if:

• You prefer defined structure and are not excited by ambiguity or amorphous opportunities

• You prefer to spend your time focused on one or two priorities and are not comfortable context switching across several focus areas

• You are uneasy holding customers accountable or otherwise serving as arbitrator when competing opinions are presented

• You have difficulty setting boundaries and tend to default to a ‘yes’ stance

Examples of things you’ll work on:

• Professional Services

  • Supporting the development of our Professional Services team. This includes positioning and ultimately delivering on offerings such as Advanced Implementation, Process Optimization, Fractional Rec Ops.

• Training

  • Setting new users up for success. You’ll work closely with Customer Success Managers when customers require a reconfiguration of part of Ashby’s implementation or other process optimization (often due to new stakeholder engagement).

• Internal Enablement

  • Partner with Knowledge Manager and Customer Education Program Manager. You’ll collaborate with these team members to improve both internal and external documentation and resources.

• Product

  • Partnering closely with the Product Team to distill your observations into tangible feedback. To help scale your efforts, we'll aim to resolve pain points and increase your influence with documentation; you'll be able to contribute on both of these fronts as the Voice of the Customer with a pedagogical slant.

  • Jumping into Support threads that require a deep dive from someone with domain expertise.

• Commercial

  • Helping close our largest deals! Our Enterprise customers often have highly customized requests and the Recruiting Operations Consultant will be there as a partner to the new business team as trials take place on live customer data. This is a small percentage of your overall time.

Interview Process

• Recruiter Screen with Talent Acquisition Team - 30 minutes

• Technical Interview - 30-45 minutes

• Hiring Manager Interview - 45-60 minutes

• Final Panel:

  • High Touch & Startup CS Leader Interview - 45-60 minutes

  • Practical Exercise - 45 minutes

  • Closing Questions - 15 minutes

Benefits

• Competitive salary and equity.

• Opportunity to work with a talented and passionate team.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

• Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it!

• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

• If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.