Director of Software & Data

Job Type: Full Time
Hours: Days
Salary: $120,000-$140,000 Yearly DOE

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:
Reporting to the VP of Technical Services, the Director of Software and Data will lead various agile, dynamic, and fast-paced development, programming, scripting and reporting teams. In this role, you will be responsible for managing multiple teams (and/or team managers) with varying skill sets, driving the support and deployment of customer and internally facing solutions, and ensuring alignment with our business objectives. The ideal candidate will have a strong background in software development, programming, data, reporting, BPO/Call Center Scripting, excellent leadership skills, and a proven track record of delivering successful projects in a fast-paced environment. Experience in the call center or BPO industry is highly desirable, and a strong sense of urgency is a must.

Key Responsibilities
○ Lead, mentor, and manage multiple teams (and/or team managers) totaling 20+ people with diverse skill sets, fostering a collaborative and high-performance culture.
○ Provide technical guidance, coaching, and mentorship to team members to enhance their skills and promote professional growth.
○ Manage team workload, allocate resources effectively, and ensure timely delivery of projects.
○ Assist with the resource strategy across the managed teams
○ Oversee the existing software development, programming, scripting, and reporting teams from requirements gathering and design to implementation, testing, deployment, and maintenance.
○ Drive the delivery of scalable, reliable, and high-performance contact center and communications solutions using a variety of technologies,
○ Manage multiple concurrent projects, ensuring they are completed on time, within budget, and to the required quality standards.
○ Provide technical leadership and direction to the teams while driving innovation, quality, and continuous improvement.
○ Ensure the scalability, security, and performance of all solutions.

○ Collaborate effectively with cross-functional teams, including product management, infrastructure, data management, operations, and other stakeholders, to ensure alignment of development efforts with business goals.
○ Communicate project status, progress, and issues to stakeholders clearly and concisely.
○ Maintain a strong understanding of the call center or BPO industry and its specific technology needs.

Qualifications
● 5+ years of experience in a leadership role, managing various teams of varying levels of development skills.
● Proven track record of successfully delivering complex projects in a fast-paced environment.
● Strong understanding of development and program methodologies, including Agile and Waterfall.
● Experience with DevOps principles and practices, including continuous integration and continuous delivery.
● Excellent leadership, communication, and interpersonal skills.
● Strong problem-solving and decision-making abilities.

● Strong sense of urgency

• Ability to work effectively in a fast-paced, results-oriented environment.
  ● Experience with database management systems (e.g., SQL Server, MongoDB, MySQL).
  ● Experience with cloud technologies (e.g., AWS, Azure) is a plus.
  ● Experience in the call center or BPO industry is highly desirable.
  Education and Experience
  ● Bachelor's degree in Computer Science, Software Engineering, or a related field.
  ● 5+ years of experience in software development, programming, reporting, and data management.